- Game has been working fine for more than a year
- Installed Nvidia/OW patch a week ago.
- Game starts crashing upon startup
- None of the troubleshooting steps work (e.g. uninstalling Razer Chromia)
We can’t assist without some diagnostic info.
I can’t post the dxDiag text in the post because it exceeds the word limit. I also cannot attach the file or paste a dropbox link to those files.
How do I share the DxDiag document with you?
I tried creating several support tickets as well, but I don’t see any of them when I click on ‘my tickets’. What are my options?
Just post it on Pastebin.com and provide the link here. Highlight the link and click the </> button to allow you to post it.
Hey Nicole, here is the dxiag pastebin - https://pastebin.com/Cj6njmBt
Let me know if this helps. Thanks once again.
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Razer Game Scanner
Either on of these might be causing the issue.
Thanks for the quick reply Nicole. I’ll try to disable these applications.