And I suggest you to read my post carefully too. I said:
I wasn’t talking about only this forum, I am talking about forums in general.
It doesn’t change the fact that the company decides to communicate directly to the community on the forums, and you guys got spoil from it.
I’m talking about the official forum, not other forum in general. Why would you reply it with forums in general? The point is the objective of this forum is clear enough with that announcement, and bringing other forums objective is not a solid argument.
People complaining propably scared them off, or they are worried that reading this might break ther mind.
Believe me, working with game publishers, I’ve seen this happen many times. They sometimes just come in for work, a few minutes later, rage, get up, and storm out the door and not come back since. They just quit.
The community is so ready to attack/explode the developer the second they post on the forums, I don’t think any developer with a logical sense will bother posting at this point. This is especially with the whole Activision pushing more of their influence on Blizzard to make profit for their shareholder.
I think their mods look at them as a filter and relay any useful information back at them. Otherwise constantly looking at the forums as a Dev would be a bit depressing and make feel insecure about their game. Just my opinion though, I really have no idea.
You’re not far off.
WoW forums way back when (say 2007 or so) was a perfect example of this… Shaman Forum managed to make the moderator for it quit.
Nope.
They have some volunteer from the fanbase to read them. They have a specific rule they must follow.
Before a single piece of feedback that is negative or to do with balance, requests, etc, they must provide at least 10 pieces of praise and blind acceptance feedback.
The feedback is also sent right to a spam folder, and is always sent a month or two late. So when it gets to them, they have usually made an already bad balance idea, or they miss it due to it being in a spam folder; or they do it on purpose and by the time they consider taking feedback and doing something based on it they’ve already got multiple other things being presented on the forums in need of change.
If they don’t look at feedback, what’s the point in posting it?
why would they? they have all game stat and the forum is a horrible place 
They do, but we are not entitled to a response. Ever.
And apparently some people dont know it and … honestly seeing the “latest” daily, i can see why they are not more active in the forums.
Half of the posters dont have any clue of anything, and from the other half, 10% are just ragers, 20% are biased or dont have any logical thing to add so yeah … not worth it.
jeff said it
the game is more balanced then these forums will let you think
our feedback is useless to him
I don’t think they well look at the forums. Plus when they said something in the past, it was like they referred to the forums at least 5-6 months before.
Or they look with an enormous delay, or they don’t look well.
Maybe they should hire a Community Manager, that connect Devs with the Community.
There is a community manager: Tom Powers
Blizzard has dedicated team members including the Community Mangers which collect and compile data and feedback which is then presented to the Overwatch team for consideration and review. The new forum platform itself is also designed to expedite this process too.
What is frustrating is that we don’t get a lot of feedback directly from Blizzard. That being said, don’t stop posting, in fact keep posting constructively and reply to other constructive threads on ideas that you like or you don’t think won’t work. Furthermore, a good portion of the questions often asked here have been answered in the past, that is why I created the Developer Post Directory:
you can click on the icon and see the edits.
Ohhhhh they turned that off…
Of course they do why do you think the Mercy insta rez lasted over a year? If a DPS ever sniffs being a little too strong they are insta nerfed.
I mean 60% of the feedback here is absolute garbage tho.
If I recall those edits were to fix spelling and grammatical errors.
Keep dreaming friend
Hope is the last thing thats lost
Oh good, exactly.
Then we need more interaction. He should give us maybe surveys about the game, what we think.
Probably i didn’t see him like a Community Manager because he behave like a Mod that close the thread mainly.
I hope in some evolution of the relationship Community- Community Manager- Devs