Blizzard has dedicated team members including the Community Mangers which collect and compile data and feedback which is then presented to the Overwatch team for consideration and review. The new forum platform itself is also designed to expedite this process too.
What is frustrating is that we don’t get a lot of feedback directly from Blizzard. That being said, don’t stop posting, in fact keep posting constructively and reply to other constructive threads on ideas that you like or you don’t think won’t work. Furthermore, a good portion of the questions often asked here have been answered in the past, that is why I created the Developer Post Directory: