Disconnecting + Have Traceroute Info

[TheNazzaro-1479]

I have pretty solid internet that I use constantly but while playing OW I disconnect more often than I’d like. I don’t lag, just fully d/c, and then my game is over. It’s pretty annoying. I did a traceroute and there’s clearly some issue but I have no idea how to fix it. Any help would be much appreciated.

TRACEROUTE:
traceroute to 24.205.27.0 (24.205.27.0), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.545 ms 0.546 ms 0.547 ms
2 24.105.18.2 (24.105.18.2) 1.381 ms 1.400 ms 1.401 ms
3 137.221.105.10 (137.221.105.10) 1.400 ms 1.401 ms 1.401 ms
4 137.221.66.16 (137.221.66.16) 0.504 ms 0.509 ms 0.511 ms
5 137.221.83.80 (137.221.83.80) 694.907 ms 915.008 ms 915.055 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 5.945 ms 5.963 ms 5.959 ms
8 lag-1060.prr02lsanca.netops.charter. com (96.34.156.54) 6.157 ms 6.189 ms 6.188 ms
9 lag-804.bbr01mtpkca.netops.charter. com (96.34.3.120) 6.345 ms 6.316 ms 6.467 ms
10 lag-1.crr03mtpkca.netops.charter. com (96.34.3.41) 6.166 ms 6.163 ms 6.159 ms
11 lag-1.lsdwcaro51h.netops.charter. com (96.34.62.253) 9.459 ms 9.472 ms 9.470 ms
12 * * *
13 * * *
14 * * *
15 * * *

27/03/2022 08:19:46 UTC

PING:
PING 24.205.27.0 (24.205.27.0) 56(84) bytes of data.

— 24.205.27.0 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

27/03/2022 08:19:47 UTC

MTR:
Start: Sun Mar 27 08:19:47 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.5 0.4 0.8 0.0
2.|-- 24.105.18.2 0.0% 10 0.7 0.7 0.6 1.0 0.0
3.|-- 137.221.105.10 0.0% 10 1.0 1.0 0.7 1.2 0.0
4.|-- 137.221.66.16 0.0% 10 0.6 0.6 0.5 0.8 0.0
5.|-- 137.221.83.80 0.0% 10 167.3 611.6 167.3 1325. 389.5
6.|-- 137.221.65.68 90.0% 10 14616 14616 14616 14616 0.0
7.|-- 137.221.68.32 0.0% 10 6.1 16.1 6.0 60.5 21.2
8.|-- lag-1060.prr02lsanca.netops.charter. com 0.0% 10 6.2 6.3 6.1 6.4 0.0
9.|-- lag-804.bbr01mtpkca.netops.charter. com 0.0% 10 6.5 6.5 6.2 6.8 0.0
10.|-- lag-1.crr03mtpkca.netops.charter. com 0.0% 10 6.0 6.4 6.0 9.3 0.8
11.|-- lag-1.lsdwcaro51h.netops.charter. com 0.0% 10 9.7 9.6 8.8 12.0 0.8
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

27/03/2022 08:19:46 UTC

EDITED: Wanted to add, this issue has persisted across two computers, at five different apartments, with at least 3 routers. Not on wi-fi, using ethernet.

[Kershew]

Hey there,

So while this can definitely be some sort of connection issue, the severity of it for you may point to a local issue with your network devices or the 2 systems.

The vast majority of players are doing so without issue. You said 5 different apartments. Was this all in the same complex or different complexes? if Different complexes was it all the same ISP/equipment or different ISPs and equipment.

The test you provided is a looking glass test. It only measures from our authentication service to you. And ignoring the masked nodes (intentional for DDOS protection) there are no issues with our connection to you. the final hop within charter’s network before your local network shows 0 data loss and latency around 10ms which is stellar.

But again, this is a super limited test. I think we should get some better test data of your connection while the issue is happening.

Follow the instructions in this post for using WinMTR.

I recommend setting it up, then launching the game and queuing for a match. Once the match starts loading, enable the netgraph (ctrl-shift-N) and use the IP listed at the top left (may be different for each match) and start the WinMTR test. play the match. If there is no disconnection or lag, stop the test, and repeat. Once you have a WinMTR test where the issue happened, reply back with those results so we can look into this further with you.