Connected to distant server, ping latency spikes

Technical Support
1

After the recent patch, I keep getting connected to LA servers, instead of the usual Chicago ones. I live in Boston, MA.
This, along with the fact that for some reason they are extremely unstable, produces enormous lag spikes and renders the game virtually unplayable.

16  24.105.30.129 

Computing statistics for 400 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Vassilis-Yoga [192.168.68.103] 
                                0/ 100 =  0%   |
  1   26ms     0/ 100 =  0%     0/ 100 =  0%  192.168.68.1 
                                0/ 100 =  0%   |
  2   21ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1 
                                0/ 100 =  0%   |
  3   32ms     1/ 100 =  1%     1/ 100 =  1%  96.120.66.93 
                                0/ 100 =  0%   |
  4   43ms     1/ 100 =  1%     1/ 100 =  1%  96.110.30.169 
                                0/ 100 =  0%   |
  5   52ms     0/ 100 =  0%     0/ 100 =  0%  96.108.45.74 
                                0/ 100 =  0%   |
  6   47ms     0/ 100 =  0%     0/ 100 =  0%  96.110.22.85 
                                0/ 100 =  0%   |
  7   49ms     0/ 100 =  0%     0/ 100 =  0%  be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217] 
                                0/ 100 =  0%   |
  8   45ms     0/ 100 =  0%     0/ 100 =  0%  be-10396-pe01.60hudson.ny.ibone.comcast.net [68.86.84.78] 
                                0/ 100 =  0%   |
  9   49ms     0/ 100 =  0%     0/ 100 =  0%  50.208.232.150 
                                0/ 100 =  0%   |
 10   63ms     0/ 100 =  0%     0/ 100 =  0%  ae1-br01-eqny8.as57976.net [137.221.71.33] 
                                0/ 100 =  0%   |
 11   67ms     0/ 100 =  0%     0/ 100 =  0%  et-0-0-2-br02-eqch2.as57976.net [137.221.65.8] 
                                0/ 100 =  0%   |
 12   62ms     0/ 100 =  0%     0/ 100 =  0%  et-0-0-29-br01-eqch2.as57976.net [137.221.65.2] 
                                0/ 100 =  0%   |
 13  110ms     1/ 100 =  1%     1/ 100 =  1%  137.221.65.132 
                                0/ 100 =  0%   |
 14  143ms     0/ 100 =  0%     0/ 100 =  0%  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68] 
                                1/ 100 =  1%   |
 15  ---     100/ 100 =100%    99/ 100 = 99%  be1-pe01-eqla1.as57976.net [137.221.68.67] 
                                0/ 100 =  0%   |
 16  118ms     1/ 100 =  1%     0/ 100 =  0%  24.105.30.129 

Trace complete.

I deduce that this is an error on Blizz side, since the problem is at the last stages of the trace.

2

Hi there, I’m a volunteer/fellow player, and I don’t work at Blizzard. Please include a WinMTR to both the Chicago server and the LA server if you’d like members of the community to help you troubleshoot.

WinMTR instructions (click to expand/collapse)

Share your results in a reply:

  1. Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
  2. Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
  3. Break any links by adding a space before .com, .net, etc.

If you don’t want community help, and require staff assistance specifically, you’ll want to open a ticket.