From Support (Ticket):
‘‘Please note that we are only able to grant refunds if contacted straight away after the purchase and made with one of the payment options that are supported for a refund, as Game Masters do not have the ability to bypass the refunding system’s limitations.’’
From Official Known Issues Post:
- Players who purchased Kiriko’s Tanpopo Skin unlocked the Fuji Skin, instead.
- We’re processing refunds to impacted players
The situation is the same:
-Was due to a BUG. (Acknowledged and fixed)
-The Currency UNWILLINGLY spent is the same. (Legacy Coins)
-Is related to Skins.