Overwatch is a game with a serious lack of information from official sources. The in-game tutorial is a joke, there is no standard official source for a lot of game numbers (damage, healing, cooldown, etc), and there is a ton of misconceptions going through hearsay in the community that it’s hard to even get correct information if you are not testing stuff yourself, or checking reliable external sources.
TED-talk style videos would be a nice improvement towards informing their playerbase. As the HotS spotlight videos show, you don’t even need to scream damage numbers in those videos. Pretty much only showcase every ability in use, its intended use, one or two basic ways to use it, and then in the end the intended way the hero is supposed to be played, and what are their strong and weak points.
That is regardless of Symmetra situation. Overwatch need to teach their players better, or at least provide raw numbers in a hidden webpage, so we can at least point an official source for them.
I understand why the words of pro players carry more weight to the community in general than the words of RandomJoe#1264. That’s why I suggest using them to do some random brainstorm, so your average player also start thinking about it.
E-sports in general is a different beast, and I like that more and more people are enjoying them to the point even big corporations are investing heavy money into it (OWL finals in ESPN is huge). But just like I live in Brazil and I don’t care about soccer, I can play Overwatch and not care about OWL or Contenders.
I like Sym3 as well. While I personally didn’t really connected with her like I did with Sym2, I still have fun while playing her.
My gripe with the rework is mostly with how people that enjoyed the unique playstyle of Sym2 have no hero to fallback, and how it destroyed the accessibility aspect of the character, and lots of disabled people that literally could only comfortably play Symmetra, were left with no other accessible hero to play.
We will know when Torb and Bastion reworks arrive on PTR. If your theory is true, both will come underwhelming as well. Especially Torb, which is another hero that is severely underestimated and is pretty much one minor patch from being perfectly balanced (reduce his head hitbox).