I would recommend making a list where you count the numbers of games you Play and aone were you count the numbers of games were atleast one Toxic statment was made 20 games should be enough though the more games the more accurate it is gonna be. As Humans tend to remeber bad things (e.g. the matches with Trolls) better than the good things thus overvaluing the Bad.
If toxicity is bothering you can Turn of chat (I don’t remeber the / command anymore)
Against trolls you can click the score screen after the match and click on whisper and wait until the status of the troll goes to “in game” or offline and then start queing again.
Hero (e.g. Murky) played may effect your experience
While Time and Server make it more (in case of playing on usual Work time) or less likely to run into the same ppl again.
Obviosly this isn’t going to solve the problem but maybe help a bit
Also if you want to vent this is the Thread:
https://us.forums.blizzard.com/en/heroes/t/salt-mines-deposit-all-your-anger-here/25302/1
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