Hi,
I’ve been trying to troubleshoot this strange and frustrating issue for a couple of days. The issue manifests as a consistent drop to 0 FPS for ~1 second every ~24 seconds whilst in-game. I’ve confirmed it happening during both Quick Match and Training VS A.I. The issue does not occur at the main menu.
Heroes of the Storm is the only game I play that has this occur. After researching I’m assuming it’s network-related due to HotS’ handling of waiting for data from the server.
Monitoring the in-game statistics via Ctrl+Alt+F, my ping does not fluctuate at all. The only thing that changes is my framerate drops to 0 for ~1s before climbing rapidly back to normal.
Things I’ve tried:
Summary
- Enabling/disabling V-Sync
- Enabling framerate limit of 60 via Variables.txt change
- Lowering/raising settings to minimum/maximum respectively
- Disabling Shadows
- Running in Fullscreen (at 2560x1440 (native) and 1920x1080), Fullscreen Windowed, and Windowed
- Lowering Sound quality to Low
- Disabling Reverb
- Changing physical NICs on my computer
- Overclocking my CPU from 3.4GHz to 3.8GHz
- Disabling multithreading
- Disabling and uninstalling OneDrive (forum success story for someone else)
- Disabling Xbox Game Bar
- Closing all applications that offer an in-game overlay
================================
My system can handle running the game easily, and component temperatures never exceed their documented limits.
My system specifications are:
Summary
CPU: AMD Ryzen 7 1700X @ 3.80GHz
GPU: EVGA GTX 980 Ti Classified @ 1190MHz Core, 3505MHz Memory
RAM: 16GB DDR4 @ 2133Mhz, 15-15-15-36
Motherboard: Gigabyte AX370 Gaming K7
Disk containing HotS: 128GB Samsung 850 PRO (SSD)
The game isn’t unplayable as such, but it’s extremely frustrating (~3% total loss of function in a time-critical game). Any help anyone can provide would make my day.
TIA
1 Like
any data and packet loss will completely ruin your hots experience and result in both freezes and fps drops
test out your connection first by opening Command Prompt (as admin)
start with “ipconfig” command and get your default gateway adress
after that type in “ping 192.168.0.1 -t” or whatever numbers correspond to your adress (these are default for most users, also type both commands in without quotation marks)
let it run for good 10 minutes and stop the process with CONTROL+C keys
stats will show if there is any issue with your internet, if there is, try replacing your cable or putting your router on higher ground for better wireless connection
it may be an entirely different issue but you claiming it happens like clockwork may be a result of as little as 5% packet loss from my experience
Thanks for responding, GriM. I’ve been running PRTG the past few days with ping (every 1s) and HTTP request (every 5s) sensors to monitor my connection stability.
My results for the last two days when I’ve been doing most of my testing, pinging 8.8.8.8 every 1s, are consistent (2-5ms deviation in response time) bar a small window where I restarted my PC and the sensor missed data. I have a screenshot showing the data but I can’t include links in my posts yet to send it, sorry.
Edit: I can get a CSV output of the data, but there’s a lot since it’s a 1s interval. Here’s a 10 minute chunk from yesterday morning around one of the times I was doing some testing.
Ping Results
|12/10/2018 05:06:58|140 msec|
|12/10/2018 05:06:59|140 msec|
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From my data and experience in other games, I’m doubtful it’s my connection stability, although I agree with your statement about packet loss causing a bad experience in HotS.
I wanted to find out what HotS server IP I am connecting to for game traffic so I could ping that instead for more catered data, but I was unable to determine it. I’m still very willing to do a monitoring test from me to that IP if I can find it.
Any other ideas?
TIA
Hello, I had the same issue for the last couple of days. I think it’s an nvdia driver problem, if you have the latest drivers try to dowload a previous version, it solved the problem for me
Hey Lizara,
I just rolled back to a driver from late June 2018 (driver 398.36) and did a quick test, and didn’t notice the stuttering. I’ll do a full test in the near future and report back with how I go.
Thanks for responding.
I have the same issue, i’ve only tested in AI though and my FPS doesn’t drop but i still get that second of lag/stutter. did the nvidia roll back fix the issue?
It seems to have for me. I just did a Quick Match game and it felt okay. What GPU and driver version are you rocking?
evga geforce gtx 1080ti
version 416.34 just updated few days ago
Yeah, mine’s perfectly fine after using an older driver. 398.36 is what I’m running atm. Maybe try him out?
reverted back to the same driver as you and so far it hasn’t happened again yet. Thanks for this post.
Thank you SO much. Just spent close to 3 hours troubleshooting, and this post pointed me to the solution at last. Same situation, lag every 24s on a 1080ti. Rolling back to 398.36 fixed it for sure. I update regularly and the issue only started in the past week or so, so it’s probably one of the past couple drivers that did it.
Interestingly, this same issue came up years ago, and after failing to solve it I found that the 32 bit client worked perfectly as a workaround. I swapped back to 64 bit after a while and everything was fine, but jumped back to 32 when the issue popped back up last week. Of all the times for Blizzard to decide to deprecate the 32 bit client…
1 Like
That also happened to me, tried all drivers, the latest one without stuttering was 399.24. After 4xx version all drivers cause stuttering (on my gtx 1080), I guess that is because greedy nvidia wants money for their useless rtx, and 4xx drivers are with rtx support.
I was having the same issue and after hours of troubleshooting and this post in hinting the idea of rolling back drivers I nailed the issues, or atleast for me.
My problem was having “Experimental Features Enabled” in Geforce Experience. Having it enabled is required to use Nvidia Freestyle/Filters and the Photo addon (never used it). Once disabled the game ran stutter free.
Give it a try and let me know if this works for anyone.
Lastly this worked both on older nvidia drivers as well as the very latest drivers released a few days ago which is what im currently running (416.94).
1 Like
Came back here after running into some issues caused by using super old drivers and needing to finally update. Disabling experimental features in Geforce Experience 100% worked for me, I’m now up to date once again. Thank you so much!
Wow, you guys saved my game, it’s been over a month I search for a solution to HOTS stuttering and driver roll back worked for me too !
Thanks a lot