This is why I think that no one should be banned until a CS rep reviews it. A fully automated system just means that you don’t even have to say anything bad and you’re eligible for a report because you typed in chat. Then when you submit a ticket to have it reviewed it gets denied by blizzard. Everyone knows that there are trolls in this game who can report anyone they want based on anything and because of this stupid “community decides” system you can get others punished for simply typing.
I always think its dumb that excuses are made for such a horrible system because they think “if you got banned, you deserved it” when it wasn’t and you were just reported by trolls. They use excuses like lack of devs and such but how is that anyone else’s fault but theirs? If they structured their game to better handle trolls and a report system that was more honest and punished people better based on what they are actually doing and whether or not they actually deserved it, the game would be better for everyone.
But no, we’re stuck with a game that allows you to make as many accounts as you want because its free and creating emails is free too. And on top of that you’re able to play ranked at level 50 which isn’t hard to do because of boosts and simply playing different heroes grants easy player level ups. In as little as a week or two people can troll in any mode again, while still being able to troll in qm and such right off the bat.
The only people who are probably more safe from trolls coming back are people in plat and above which is the minority of players. Its not hard to get to gold, not hard to reach silver, and definitely not hard to reach bronze. All those 3 leagues are also the most common place for trolls, feeders, afkers and toxic jerks. But sure, because someone in masters or diamond won’t have to deal with someone they report, the majority of the playerbase now has to deal with his smurf account.
Blizzard created this mess of a game due to their lack of intelligence in creating it and each issue with the game affects more than that area. Trolls never go away because people can create free accounts, the report system allows any player who types to get reported for abusive chat (even if the actual offense was simply typing or afk/feed or whatever), fully automated report system just means trolls can report others as well and get them banned (and trolls are highly likely to do that because that’s the kind of player they are), and there isn’t a review system where the devs can actually review the report and see if its ban worthy. They don’t have devs to do that because they were late to the moba party, didn’t have proper advertisement or monetization, and had lawsuits which made lots of employees leave the company and also caused this game to not be worth it financially.
People think its as simple as “you deserved the ban since you got banned” not realizing the bigger picture here. Imagine if the game was a pay to play game. Imagine if it took more than 50 player levels to jump into ranked. Imagine if the report system was better at identifying real problematic players in all types of report, as well as reviewing reports that are ticketed so that players don’t get punished for nothing. Imagine if they were faster at joining the moba party and advertised to make them money to sustain all of this stuff. I can almost guarantee that if blizzard did better in all these ways, this wouldn’t be an issue.