Report system totally broken

I think everyone knows the state of the game to some extent by now, yet the “moderators” and “developers” of this game continue to lie to us, telling us that the abusive chat penalty system works and that they “only penalize” people who truly deserve it and who have accumulated a “large number of reports” against them.

Well, I decided to “prove” how they continue to lie to us and believe we’re as retarded as them:

New account (BRonze#12670) I didn’t say anything while I was leveling up the account. When I finally entered league mode, I played mostly with team chat disabled, and I rarely said anything. This time, I know I only said 3 “bad” things during that time (one of them with a team of smurf characters who have me down and insulted me and provoked me the entire game to get me to say something, one of them also with an insulting name against me that hasn’t been sanctioned, and yet they also sanctioned my nickname today). In total, there were at most 5 reports against me.

I appealed, asked for evidence, and the “moderator” responded using only two things as “evidence” (since he’s unlikely to find anything else), and one of them caught my attention:

  • They’re sanctioning me for simply saying, without insults or anything, “you’re all horrible,” in a context where my teammates are bronze 3-5 (obviously they don’t know how to play).

Therefore, I will repeat what I’ve said in previous appeals to these 5-year-olds who “work” as moderators: "Is telling someone who’s 0/9 in ranked mode and ruining the competitive gaming experience for their other teammates that they don’t know how to play abusive chat now? Are retarded people that eager to defend other retarded people?

It literally takes 5-6 reports to issue a penalty for “repetitive toxic behavior” to someone who only said 3-4 things, even when this is said to trolls and tradewinners who are clearly benefiting the opposing team. While banning people who actually affect the gaming experience of others (AFK, feeders, tradewinners) requires roughly 1,000 reports (or more, I’ve never seen one of them get banned).

Therefore, your system is flawed, clearly abusive, and is clearly being used to attack other players. You are the ones creating an environment Toxic in the community, therefore, you cannot demand that players not become toxic. Our actions are our responsibility, but you are the ones forcing us to deviate from the norm, so it makes no sense to continue maintaining a flawed system with incompetent people in charge.

Here is the original post and response to the appeal:

EN juego competitivo solo me vi envuelto en "pelea" con otros 2 jugadores (1 de ellos en team de smurfs que me probocaron desde el inicio con insultos, a ellos no les hicieron nada). No dije mas de 3 insultos, eso significo no mas de 4 reports validos. Si van a aplicar sanciones ahora por 4 reports validos y cientos de reports falsos por "chat abusivo" estan generando un falso positivo. Seria mejor que sus Bots apliquen sanciones contra los AFk y los Tradewinners ya que no se puede evitar el "chat abusivo" tan minimo e insignificante como decir "noob". PD: Hice unas pruebas antes en chat de equipo de IA vs IA mientras subia de nivel la cuenta para corroborar lo mal que están funcionando sus IA, si consideraron esos "chats" de 1 solo jugador vs 9 IA entonces mejor eliminen este sistema inutil. Por ello exigo que se me muestre el supuesto "chat abusivo" que la IA considero para aplicar la sancion.

Morrodebth dijo:

Hola Aventurero. Aquí el Game Master Morrodebth para ayudar a revisar tu silencio en la cuenta de Heroes of the Storm. He investigado este caso para asegurarme de lo que está sucediendo y debo informarte que la sanción no se eliminará. Hay evidencia de mensajes tóxicos en el chat como, y cito textualmente, “well ignore the little favela kid and hf gl” y “son todos horribles”. Este tipo de comportamiento altera el ambiente de juego saludable que intentamos crear en todos nuestros juegos. El silencio durará hasta julio 14; después, podrás jugar con normalidad. Si el comportamiento tóxico continúa, se aplicarán sanciones más severas a la cuenta. Gracias por contactarnos, suerte en tus próximas partidas.

Yes, the report system sucks since EOD. The only one left in this game is the janitor for maintenance, since there are no plans for new development.

How does the reporting system suck and how do you think it can be improved?

Unfortunately, what you’re saying is true — I’ve experienced similar situations, and I believe the current reporting system has two major flaws.

First, when you’re the only solo player in a team and the other four are queued together, if they all report you using the quick-report (Tab) feature, there’s a very high chance that the system will flag you. You’ll often receive a punishment notice saying “verbal abuse,” even if you didn’t say anything at all. This is likely because the first and default report reason is “verbal abuse,” so it’s very easy for players to just select it without any real basis.

Second, if your account is relatively new, you’re much more likely to get silenced or penalized after being reported — even if you did nothing wrong. I suspect the system is harsher on new accounts because they have lower “trust scores” or reputation by default.

These two issues make the system especially unfair to solo players. When premade groups abuse the report feature, the system rarely checks the actual chat logs or gameplay behavior before issuing punishments, which really needs to be addressed.

Why don’t you report them for abusive chatting to you then?

and while you’re at it, try and create an idea of a lying report system which can be implemented into the game and then implement it.

What if the retarded person stole or got someone elses technology and is using someone elses accounts somehow and started posting stuff on the internet in their name? What should happen then?