Using the In-Game Site Selector
If you are experiencing poor latency to a specific game site, you can manually change which location you are connecting to.
Sites are currently sorted by best ping. Note that other factors such as packet loss and internet traffic can affect gameplay and are not measured using the in-game interface.
To use the Site Selector:
- In Heroes, open the Options Menu (Esc > Options)
- Click the Language and Region tab.
- Under Preferred Game Server, select your desired site in the dropdown.
- Click Accept to make the changes.
A Few Important Notes
- This setting will default to Best Match, but players may wish to change this if they notice connection issues when playing on a specific server.
* Please note: As we continue to improve and expand our game sites, Best Match will provide the best play experience for most players. If you are not experiencing issues, it is highly recommend that you leave this set to Best Match.
- If players in a party have conflicting server preferences, the server that is most commonly selected among the party’s members will be used.
- It is still possible for players to get matched onto games in servers they did not select. This will be rare, but can still happen.
* If players in a party have different preferred game servers selected, it will try to match to the most preferred site.
* Solo queuing players are almost guaranteed their game server of choice, but there is still a small possibility they can be matched somewhere else.