Additional Troubleshooting
Before troubleshooting the issue, make sure to compare your computer hardware to the Heroes of the Storm Minimum System Requirements. These benchmarks have been tested in Blizzard’s Quality Assurance labs, and will ensure that the game is both capable of running as well as providing a solid gameplay experience on low/low settings. If you are unsure of how your components compare, check out sites like CPU Benchmark and Video Card Benchmark to compare your specifications to our minimum specs.
Once we’ve verified system requirements, check out the following steps:
- Make sure Heroes of the Storm has completed patching before playing. The game will continue to download while you’re playing, which may degrade in-game performance.
- Run Windows Update and update your video card drivers to confirm you have all available updates for your Operating System.
- If playing on a laptop, optimize your power management settings and graphics options for gaming.
- Restart your computer to clear its memory and free up system resources that Heroes may need to run.
Note: Players running 64-Bit may see high physical RAM usage, as the game attempts to cache features to make the game more responsive.
Advanced Steps
- Programs running in the background may be consuming additional resources. Close any running applications and perform a Selective Startup.
- Changes to software settings on your video card may cause issues with performance, black textures and shaders, and crashes. Resetting your video driver settings may resolve these issues.
- System components can overheat, causing your system to lock up and become unresponsive or crash. Check for overheating, and if necessary dust your components with canned air.