Performance/Stuttering Troubleshooting

Technical Support
2

Performance Indicators In-Game

Heroes of the Storm includes several indicator icons to help identify causes to common technical issues. While several issues may manifest in the same way, these indicators will help identify the root cause. A full list of icons can be seen here. To see the performance indicators, you must enable the Debug Menu by pressing Ctrl+Alt+F.

Shader Issues

Restore your default graphics settings.

  1. Press F10 to open the main menu.
  2. Click Options.
  3. Select Graphics and click Restore Defaults.

Resource Cache Issues

Lower your texture quality in the Graphics menu.

  1. Press F10 to open the main menu.
  2. Click Options.
  3. Select Texture Quality and lower it.
  4. Click Accept to make the changes.

Renderer Issues

Lower your Screen Resolution in the Graphics Menu.

  1. Press F10 to open the main menu.
  2. Click Options.
  3. Select Resolution and choose a lower resolution.
  4. Click Accept to make the changes. Update your video card drivers to the latest version.
    Restore your default video clock settings.
    If you have a factory overclocked card, Try Debug Mode.

Packet Loss

  1. Please check out our Connection and Latency Forum Post[/url]

  2. Change to an optimized wired connection.

  3. Disable applications that may be consuming extra bandwidth. Common examples are file streaming, video streaming, or downloads

  4. Check with your ISP for current issues.

  5. Check for issues with your network card, router, or modem.

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