How effective do you think reporting is in Heroes of the Storm?
This is a survey question I constantly get asked after HoTS games, I always give it a one star rating because the question is silly.
How CAN we know the effectiveness of the reporting system if there is no feedback system for our reports? If we learnt later via notification “A punishment was issued from an earlier report” or something similar then we could answer that question.
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- You don’t need to know how effective it is, since it says “think”. It’s asking you about your feelings.
- Ppl get emails from Blizz if their reports ended with a punishment, so that can help ppl how they think/feel.
- It’s probably a test question. It’s telling who rates how and when, and imo the more interesting parts is when the rating is not always the same.
I had a lot of time to play in May therefore met a lot of offenders. I received notification emails every 3-5 days.
Also, I don’t get the rating. If I give 1 star it can be because I think it is too easy to get banned or it is too hard. How can they know it? 
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pretty sure survey questions are just to make players feel like they contributed or somehow have a say in what happens with this game . completely unconvinced they use that information for anything at all
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Indeed, the question is poorly defined. Do I think it’s effective in what respect? Personally I don’t think it’s particularly effective in removing those who AFK or INT, but it seems way too harsh for abusive chat.
So giving it a frown or smiley face won’t reflect my position to this question.
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The survey questions are the best way to get actually user feedback from a representative sample of the player base.
Issue is questions can only be short/vague.
How they use the feedback, well, maybe you’re right there. Maybe not. I have no clue. But I imagine they use them for something.
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- Without feedback, its not about thinking, its about your experience. If you repeatedly see trolls/whatever. You are just going to say bad, even if your reports were actualy effective. Because you do not see any positive gain after your reports.
- I have never seen such email. Even though i have been reporting throwers before. Not to mention silences. Which i actualy have seen happen once (he was silenced the game after i reported him). But no feedback there, other than noticing it in the profile. And a silence is actualy a report on that.
- Its a question that asks whether you get feedback on an action you perform. And we know the game doesnt give any feedback, so players just have to guess.
If i compare that to pubg, i barely report people there. But i have seen a notice about a player receiving a temp or perm ban often enough. This gives the sense of the system working.
Even more because it does display a part of the name, so if you realy care you can even backtrack which reports were probably effective. (it displays a part, so people arent going to spread the exact name as fast, as false reports do happen)
And sure, i have been killed by aimbots in that game, but most games i do not have the idea that i lost against a cheater.
I think i had only have such experience in like 1 per 50 games (of which some are a doubt situation, which you should still report. the game has a relatively high treshold for that as incidents that appear like a cheater happened, but it might just be a random reflex. i had those moments a few times myself aswel).
But this shows the system works. Even the votekick moments in tf2 made me look like i was using such software, and i can understand the votekick there. But the important part is, those moments even for a skilled player are just rare to happen.
(and with it, it usualy only happened when i was using the phlog as pyro against a team that simply didnt know how to handle pyros in the first place. that weapon amplifies the problem in such state that you alone can fight in a 1v10 then)
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