How do I permanently delete my HotS Account

General Discussion
1

Is there a way to completely and permanently delete my HotS account?

I am sick of losing 6-7 games in a row, win 1 or 2, only to lose 6-7 more right after and this repeats over and over. At this point I lose FAR more games than I win and they are always in a streak. Unfortunately, I have tried simply uninstalling the game however, I always get talked into or tempted to come back. I have all the heroes unlocked and have wasted hundreds of hours of my life into this game only to resent it more and more with each loss. I don’t expect to win every game, all I expect is for some sort of balance in the matchmaking. I have tried playing with friends, I have tried playing draft, I have tried everything, and the only thing that sometimes work is having a full group of 5 but sometimes I don’t have friend that are online and sometimes I just want to play solo… All I want at this point is for this game to be gone out of my life, once and for all.

I will venmo someone $5 if they can provide me a way to delete only my Heroes account. (Not my whole battle.net) Not change my password, or anything restricting my access… I want to have the satisfaction of DELETE this PoS game and telling Blizzard to go to hell.

5 Likes
2

You battle.net account is tied to all of the Blizzard games you own, so you cannot delete just a portion of it. Really, the only thing to do is to uninstall, and develop some willpower and just not play.

7 Likes
3


Only way I can think of to delete any accounts permanently on any platform is making a GDPR data removal request to the company in writing or by calling them on the phone, which they are forced to honor due to legislation passed in May 2018.

But whether they ever respond or read your request is another matter. If they don’t delete your data in a month they can face legal consequences.

And this will only delete your EU account. I don’t think there is any way you can delete a US account as a US citizen.
Note: if you are an EU citizen with a US account, this will apply to you as well though, and they must delete your US account as well.

6 Likes
4

Interesting stuff. Certainly haven’t heard of anything like that in the US.

1 Like
5

True, there is no such legal right to have all your stored data deleted in the US. Probably never will be, because big tech is spending colossal resources on repelling and lobbying against pro-customer privacy legislation.

Many US sites & businesses have decided to just geo-block european visitors instead of complying with GDPR.

If OP is a US citizen he’ll just have to be content with uninstalling, but the account data will stay there forever.

2 Likes
6

ya know what’s even easier than sitting through the hours it takes to reinstall this game for however many times you ‘uninstall it’? Making a new account.

So when you have this literal [you] problem on your hands. it’s not going to be any different for them whatever ‘talks you’ into re-installing this game to then just have a ‘new’ account and then bemoan all the ‘progress’ you lost on a whim.

Furthermore, the whole extent of this ‘you’ problem you’re having probably spoils the “balance” of the matching too – as general trends on that boil down to players just looking for something else to blame, and that is pretty much what all the rest of what you’re complaining about is so far.

So long as people have anything else they can to blame, then they just skirt personal accountability. How you spend your time, how you spend your recreation, that’s all on you. If something else has you convinced otherwise, then you’re just lying to yourself, and no amount of anyone else is going to fix that for $5.

7

This is somewhat true, there’s supposed to be a lot of config stuffs in settings where you are allowed to permanently delete all data to specific product without resolving through account terminations.

Something like this:

pX6pw4h.png1102×536

IDK if OP specification from the title meant from HotS account, but I’m just adding up I guess.

2 Likes
8

There is a restriction though, its either all or nothing. You cannot choose which part has to be removed. And if the company has a good reason to keep the data (for example, if your account was banned due to cheating, and your phone number is tied to it), the GDPR will not help you.

Im not entirely sure though, since even in the GDPR, they technicaly dont have to entirely remove your data. They can put it on an offline storage system, and its going to be considered a valid response. I can imagine for US citizens being a similar system.

The GDPR is made so you can keep yourself anonymous on the internet, and remove any negative result from earlier actions (a bad forum post or whatever), but the company is still allowed to be able to detect whether you were a previous customer (and refuse to help you because of abusive actions).

The GDPR also doesnt cover situations in which you reached the news or became well known because you are a celebrity or developer. If something is still considered relevant, they are allowed to keep the information online.
In old news articles, you for example cannot actualy get your name removed (although in most cases it has to be obscured a little anyway so you get a name like J. Doe, or John D., and this doesnt require the GDPR for that). And in the case of hots, it means a HGC player cannot get his info removed, those players are too well known in this case.

There is another side effect though, if a company is split up, (for example facebook and whatsapp). They are sometimes considered diffirent entities. The GDPR allows you to remove all facebook info, while keeping whatsapp untouched, even though its still both just facebook. That is because they are seperated services and do not rely on each other to work.
Even if facebook would decide to merge them together (they are explicitely disallowed to do so! it was one of the conditions that was set when facebook purchased whatsapp), the GDRP allows you to target only the facebook, or whatsapp website.

Its the same with for example counter strike on a console. Your counter strike info can be removed, but your steam account can be preserved, even if they are connected. Its considered a completely diffirent service, and therefor targeted seperately in the GDPR. But you can still target both services in a single request (if you want both your account and game info removed).

The GDPR is ment to be easily usable for citizens, and does not allow companies to indirectly create conflicts just to anoy you. It can obviously happen, but in that case its down to the company to solve this, if they do not solve this, they are not obeying the GDPR request as they should (technical limitations can happen, and sometimes require a workaround, but that usualy only happens when you discover the issue after 2 years, in which case the GDPR would state the company did the task well enough).

This is why it sometimes appears as a mess, but it was deliberately made that way. If an issue rises, the company can generaly pass this request to the EU which then decides the proper action. Again: customers are not the ones that have to start any expensive lawsuit or whatever, as that would make the GDPR ineffective. Unless the EU decided that the company did his job well. As in that case you have to appeal it to the EU. And if the issue is true, its often not going to be a lone citizen to appeal this. And that remains a costly thing to do.

Its because its easier to seperate it like that, its going to give the least conflicts to the GDPR, is much easier to code (not a lot of special conditions are required), and makes it feel customer oriented. Steam has this part well done, often better than what is required.

But note, there are a few exceptions on what it can delete:

  • Tf2 items can be traded, as it has a money value, this data can be stored and might not get removed at all. Blindly removing those can cause issues. Its very likely only going to be the untradable/unmarketable items that are going to be removed.
  • If you made a tf2 map, and its in the workshop, your data will still be connected to that. And this is a permanent connection (you agreed on this when uploading items to the workshop). The workshop might make the item unreachable, but anyone using the item and discovering something that would be illegal in that item, would still make it backtrack to you.

So yes, even the most simplest looking thing can actualy be a bit more complex. And thats why its very likely on a per game basis.

2 Likes
9

Have they permanently banned an account before (e.g. abusing Imperius bug)?

10

You could always exercise the most basic amount of self control and just not play.

It’s not Blizzard’s fault you refuse to control your own actions.

2 Likes
11

Another terrible option is just go get banned.

12

GDPR is about personal data. They can remove your name from your account, or your phone number.
Winrates and such are not personal data and thus they are not obliged to delete.

Account reset is a funny idea. I don’t really mind losing history, but skins & stuff…

13

And to repeat an earlier post, if they have a valid reason not to do so, they do not even have to accept the request. Getting banned for cheating while your phone number is connected (note though, this only is applied when the phone number is mandatory for playing) is a valid reason to refuse this request.

And adding to that (note this is not relevant to you, just some general info):
If banned while the phone number is connected, but otherwise irrelevant, they still have to obey that request, and they are not allowed to use this information. Even if their EULA demands this. Requesting your phone number needs explicit accepting and for that reason the EULA will not cover enough for the GDPR.

Thats why the phone number is often used only for ranked play and not general playing. The GDPR in that case actualy protects the company and allows them to use the information.

Asking to remove the information before a ban is relevant, or the information to warrant a ban is valid means they should remove the information and therefor cannot use it. But the exact treshold isnt entirely clear. But if your phone number for example would still be considered a year later, it would be illegal.

Yes, the GDPR can be weird. But it does the job, since its not about the exact time when it is being enforced, its that it is enforced. Being vague about timing is in this case an advantage.

However, the EULA can cover the part of being able to search for this specific info in backups, if the phone number was part of a requirement to playt ranked (which the GDPR also covers in a way that your information does NOT always have to be removed), which can still cause you to get banned anyway. It all depends on how they write it and how they request certain info. And i would expect companies like this to do it quite well.

In the end however, dont cheat, its as simple as that anyway, and the GDPR will help you.

14

If you delete your account, then you don’t delete your game in the first place. You delete your social circle. I do this very often. My last time was in february.
I was never ever banned from anywhere. If i delete my account, then i never ever felt to go back to the game.

I didn’t delete this account, and i came back again and over again.

This stuff is a pszichological stuff. If you don’t get it, then you don’t have issue as op has or i have. You are a lucky one.

15

Don’t you think this may simply be that you need to improve? If you often stop playing, it’s normal that most of your games will be losses when you come back.

16

luck is a superficial concept that just acts as some ‘other’ for people to blame.

The inability to not go back to a game is a lack of discipline. We are not slavic creatures compelling entirely by appetites and impulses, even if out emotional reactions are chemically driven.

it’s simply for too easy for people to perpetually blame something else then to entertain some self-reflection, meditation, improvement and any other myriad of ways to put of instant gratification.

Sure, psychological issues can delve into addictions or unhealthy binge cycles, but addictions can also be broken, or not formed in the first place. And that isn’t even to say that that’s the actual diagnosis of the concern at hand, it’s just one where it would be an actual problem.

However, the sort of attitude and problem-identification issue at hand here pretty much means other facets of what they do fall into the same concern and it looks to just boil down to the usual rut of “if I blame anything else, then I’m not accountable for myself”

As I said before, if they stumble over the massive amount of delay these install/reinstall cycles take, then their demand of fix-it isn’t going to address that problem; they’ll just rationalize getting over the next hurdle and bemoan something else so long as they ignore their capacity to act on themselves.

Life is chalked full of so many distractions as is where people can occupy themselves with reading books, exercising, taking up a craft, etc etc to get bogged down waiting for however long on end it takes for something like this game to get someone down.

17

You can try contacting support. They may be able to help you getting your account deleted or at least permanently closed as they may be obliged to by some local regulations.

That said I think you may be over reacting a bit. If the game is not fun walk away from it. No need to go as far as deleting your account.

18

Perhaps you should look into some self help books about willpower if this is causing you so much grief

I recently finished listening to an audio book called “Willpower: rediscovering the greatest human strength”
It was very eye opening and perhaps it can help you, it went over all sorts of things to extreme willpower based stunts to coping with addiction and anything in between, very fascinating read if you want to deep dive into the phsycology of it all

19

Waaaa baby rage let me post how I want to quit… like 10 other posts where the poster has less than 5 total posts… Whatever dude…

20

Uninstall the game 4head.