In honor of the Stitched Fishing hook change (And BOOMerang too). I bought gems just like I said I would.
Now make sure you keep more stuff coming. And keep an eye on Johanna.
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You are a waste of money!
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Nice! You heard it here devs!
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While I greatly appreciate OP’s contribution, I wonder how much of that will go to the HotS team’s developer and marketing budget, vs. the endless money pit of Kotick’s personal bonus fund.
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I’ll buy some gems when they make a fully human reviews report system, were the community doesn’t dictate what is toxic. So no chance of having to break open my wallet. 
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They have marketing for HotS ?
Never gonna happen. They’d need enough people to reach the moon holding hands. I’m afraid it’s not feasible. Especially for a free game.
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I will buy gems if false reporters gets punished.
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If you guys give me the purple Mexican I will gladly buy some Gems.
Gentleman Abathur complete with top hat and monocle.
Take my money!
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Congrats for investing money into Overwatch 2 development! Really exciting thread.
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I’m all for using AI to detect toxicity, but all punishment needs to be human reviewed, by a fair and impartial moderator.
Automated systems are ripe for abuse.
Game Masters have been able to moderate games like WoW in the past.
All Blizzard needs is AI to highlight the offending text, then review it. They don’t need to comb through the whole log. If they don’t see anything offensive at a cursory level, give the player the benefit of the doubt unless they have a recent history of abuse.
It requires much less man power than you think.
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I remember they said there were using “machine learning” to assist with this, but I’m not sure how much they use it or not. I understand why they wouldn’t share particulars, which is all fair.
I like your suggestions, I’m not sure if that’s how it works now. People have reliably done the tests reporting dummy accounts and it seems there is a set limit of reports that trigger an action.
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The more information they share, the easier it is to circumvent.
Who knows, but if I was in charge that’s how I’d run it. They don’t need to search hard if given several examples that triggered AI. Just one offense would be enough justification for punishment, but they probably don’t bother unless there’s a high volume of reports to filter out false flags.
Either way, a small team could handle this if done correctly. The AI does most of the work for you, you just train it by confirming what it found is real, but since you’re dealing with a computer program which isn’t equipped to deal with the nuance of human speech, you should always have a human pull the trigger on dealing punishment. The AI is just there to find and highlight the offensive material.
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lol as if. automation is the way of life, and every company will automate what ever they can. you telling people to go back to using landline phones too?
True. I always hated it when my landline couldn’t get a signal.
As if what? I said they were using automation, I didn’t say they shouldn’t. Work on your reading comprehension before you seize on a “gottcha” moment next time.
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If there’s an easy and cheap solution, every company will use it. So if it was that easy, why wouldn’t they do it?
You say it requires less work than I think, but we don’t know what system they use or how it works. If you have an A.I. just highlight stuff , and it’s not what was reported, you have to go through it again anyway.
What’s the margin or error? How many people are required for the review? How many people are required for faulty detection review?
WoW and HotS don’t work the same way. And WoW brings in tons of money. So the resources are not going to be the same for both games.
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Just how small is the budget for classic games like HotS, anyway? They didn’t even have anyone updating twitter for nearly 4 months.
No, I don’t think they have the budget to hire even 1 single person to review reports full time for HotS.
Not even if an AI highlights potential flames or insults first.
WoW is a very different issue. It’s one of their major cash generators. They probably have a dozen people reading or reviewing reports / appeals for WoW.
By the way, WoW also hands out emails when your report lead to an action. The rare times I report someone (usually a chinese WoW gold seller spammer) I get an email in like 5 minutes that my report lead to an action.
The resources they pour into monitoring WoW is on another level.
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It’s the same team moderating it all based in Texas.