From 2018! It seems they gave up!

Continuing the discussion from Weekly Account Suspensions for Non-Participation:

You seem to be under the impression they ban people the second you report them. It takes a few matches of being reported to actually get banned.

Mate I’m reporting the same game ruiners for months!

If enough reports are made against players who INT/AFK, the player will be suspended. I had a friend who was suspended for 3 days for this reason. Remember, people don’t have their account banned on the first offense, it’s usually three account actions before someone is banned.

Also keep in mind, unlike when a player is silenced, you will not see these players in your game who are punished for AFK/INT, as those offenses are punished with an account suspension. This differs from a silenced player, where a player can still log into Hots, but will have a prominent silenced icon next to their name.

Years ago, CS would send an occasional email, letting you know someone you reported for AFK/INT had been punished, but probably due to Hots being shelved, they no longer send these notices.

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You can report them 1k times, still one account, thus one legit report. Others should report those too, which might won’t happen. The devs said that chat reports were overused, others were under. More and more ppl delude themselves that reports do nothing, so they don’t even report, and then go like “yea, reports do nothing”. They work, come on ppl, help the community. Fight the misconception that they don’t do anything!

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One of the problems with the automated system is, that it has been abused.

Ideally, before you report someone, you talk to them, assess the situation and make a decision. Nobody does.

Stage 0 abuse, when the report is legit, but also acceptable in the grand scheme of things. You know, baby on fire. You AFK, you leave, you feed, because. You have an acceptable reason.

Stage 1 abuse, when you see something wrong and file a report. Thus when a player appears to be feeding, botting, or says something silly. Oftentimes however it’s perfectly acceptable in the big scheme of things, the “abuse” is that you don’t verify that your complaint is warranted.

Stage 2 abuse is when you don’t like someone and ask the party, all your friends, all your viewers to report said person. Some streamers did test this by requesting their viewers to report them. They were booted quickly. Now, this is a bigger scenario where clans, or RMT rings are involved (a lot of WoW in-game services are organized very much like mafia, like you must be part of the community, set specific prices and possibly pay dividends, or you’ll get reported).

In both cases the solution is to set a threshold where the number of complaints is minimal. Basically, since players in general aren’t different, the more trigger happy people are to report, the higher the threshold.

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Most of the suspensions that I’ve seen are people getting suspended throu troll reports in the General Chat in the lobby.
Seen multiple people get suspended cuz of accumulative reports.

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It was announced that HotS was getting canned back in 2018.

On December 13, 2018, Blizzard President J. Allen Brack and Blizzard Chief Development Officer Ray Gresko jointly announced that some developers from Heroes of the Storm would be moving to other projects, and that the game would be transitioning to a long-term support phase. Blizzard also announced the cancellation of their esports tournaments, Heroes Global Championship and Heroes of the Dorm.