Disconnecting in game

Technical Support
1

After playing for a few minutes in game I get stuck on reconnecting, sometimes I reconnect but disconnect soon after. I’ve tried the recommended suggestions already with no luck, any idea what this can be? Thanks in advance

2

I also got disconnected right now in a ranked game I was winning.

Game disconnected and was blocked with trying to reconnect status. I checked internet connection and is working correctly so I closed the game after waiting a while and enter again, showed me message that the game I was in is still in progress. I clicked rejoin, the game says there was an error so I couldn´t rejoin.

Game is lost in my history.

Thank you blizzard.

3

Hey there! In this case we’ll want to have you run a WinMTR network test so that we can further investigate any potential network-related problems leading to the disconnects. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the winMTR instructions page
  3. Start the test and play the affected game for at least 15 minutes. Ensure the problem happens while the winMTR tool is running.
  4. After recording the problem data, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

1 Like
4

2 posts were merged into an existing topic: BlackThrone - Disconnected from voice chat and from party In-game

5

I’m having the same problem and this is super annoying. And now I have leaver penalty that is not my fault. Thank you so much! Please fix your game. Ever since the latest patch I have had these reconnecting issues during games. It makes this game unplayable.

6

I have the same issue

Edited by Blizzard - this topic is being locked as this is an old post which was bumped. Please create your own thread or contact support.