Im guessing this is a bug but i lost all my character that i earned in heroes of the storm
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Same here. All my earned characters are gone and I can only select the free to play characters. Checked to make sure i was logged into the correct region, re logged multiple times. Still don’t have my heroes. Hopefully it’s just a bug and it is fixed quick.
I also don’t have any of the skins, mounts, banners, voice lines, or announcers.
I am having the same exact issue and I have also done the same troubleshooting that has been mentioned in this thread.
UPDATE: I have also tried logging in from a different computer with no luck…
yea i lost my mounts and skins 2
After about 30 mins or so of waiting on the hero select screen “Heroes store is now available” appeared in my chat and all of my characters were back. Seems like its a server issue?
yea all my heroes are back now
Problem resolved! We did it boys. lol
Hello, I have a little issue with the game.
The last time I played this was around May-early June. This is the first time I am playing and I do this on a new computer. My Problem is that I am back at square one: I lost all my characters (inlcuding the purchased ones), skins, rides and I’ve lost all my levels as well. Could anyone give me advice about what to do? Because relogging the game doesn’t help.
hi how exactly did you guys fix it? its been a while since I lost all my heroes including heroes from back when they gave out packs of 20 heroes for beginners and I still don’t have any is there a away to get it back??
I am extremely reassured that not I am the only one with this issue.
I have the same issue, how do I fix it ? Should I just stay on the heroe select screen for a while ?
Yes, I am having this problem. haven’t played since that flaming tiger mount for wow was on, decided to jump back in, and nothing.
Make sure you are in the correct region and correct account through both the Bnet launcher and game client window. Next contact our support teams. They can be reached from here
-Zobrek
Sir Zobrek, I do not mean to be rude but WHY do Blizzard need our pictures?
My Charaters are also gone and dont reappear.
Sir Zobrek, I do not mean to be rude but WHY do Blizzard need our pictures?
Good question. I assume you have talked to CS or reviewed what may be needed for an issue like this, and are referring to “Picture Identification”.
You may have lost your account, or it may have even been compromised by a 3rd party. To help find that account and the return it to it’s registered owner, we first need to know who we are returning it TO. I hope that makes some sense, and do apologize for the inconvenience.
Lost and stolen accounts, are serious business.
-Zobrek