Similar issue here but this has been constant for days now. My shop browser window just says “Give us a moment.” with no icon or anything, just an empty screen with no end.
Just thought I’d throw this out there too incase someone else has this problem, not sure if it needs a different fix etc.
Hi guys I have the same issue as Infamous. I’d enter my details and click on Pay Now but after that I get stuck with a window with no other clickable options that reads “Give us a moment”. Please help because I’d like to buy a skins bundle from the halloween event ! Thank you !!
If you still have problems purchasing gems check that your firewall isn’t blocking the in-game browser executable: Heroes of the Storm\Support\BlizzardBrowser\BlizzardBrowser.exe
Blizzard should add an error when the in-game browser is blocked (it’s not enough to show an empty window (box))
I’m still getting this issue even after the patch that claims it fixed it. The purchase dialogue box with appear along with a loading circle but then the loading circle will stop and nothing else will show… There are 28 days left in this event and I really want to get the skins/mounts/etc. before its too late.
In game browser shows me “Error 404”. Can’t buy gems. Turned off all walls and anti virus. Even added ingame browser to exclusions. Still have a prroblem.
I was having the same issue where my purchase screen would loads forever, I was able to purchase gems yesterday and later on the same day I started to experience this error. I tried again the next day and was still loading, I then connected to my vpn and for some reason it worked? Any idea why connected to a vpn would allow it and being on my main connection wouldn’t? Hope this can help Blizzard.
Is it possible for Blizzard to let us buy Gems on the battle net website? Maybe that way we could avoid the bugged path?
I’m having the same problem as everybody.
had the same problem on patch 49.0, i added my paypall account and then it worked after 10 seconds or so of waiting while on the blue popup-screen. Heroes of the Storm Forums
I’m also having the issue of the loading screen for gems circles endlessly. WoW and Hearthstone don’t have this problem. I’ve also tried the fix from above in giving permissions in my firewall, but it made no difference.
I really like the gems from this event, I hope you can fix this somehow!
Greetings, this issues has come up again. I recently downloaded the game to get back into it and i am unable to purchase gems. i get the infinite spinning wheel on the blue screen.
what do you mean by that. And to what date did you change. ( Because im assuming that the date on your PC was just set up wrong and you changed to the current time )