Account content missing after recovery

Recently recovered my account. I’ve played since the beta,so I had quite a lot of stuff. I’ve played both EU and NA regions. After the recovery,my EU region’s acc has been reset to a brand new one,while the NA one is back to what it was. I was instructed to create a bug report after a lengthy conversation with several GMs through tickets. I don’t have any other emails I’ve used,nor do I have other blizz accounts.