I downloaded hearthstone for the first time on my macbook but when I try to open it from battle.net all it does is give me a white screen. I tried what other people have said to do and nothing has worked.
Hey, Josh! What have you tried so far?
There’s a few steps known to resolve the white screen issue, if you’ve already tried some of these steps, feel free to retry or skip them.
Disable Streaming. Go to the Blizzard Application, at the Top Left Blizzard Logo, head to Setting > Streaming. Uncheck Streaming.
Disable hardware acceleration:
- Go to Settings > General
- Scroll down to Advanced.
- Uncheck “Use browser hardware acceleration when available.”
Clear the Hearthstone settings file.
- Press Windows + R or search for the Run Prompt.
- Type in, %localappdata%\Blizzard
- Delete the Hearthstone folder.
- Launch Hearthstone.
This should recreate the Hearthstone folder, if needed, a Scan and Repair can be run.
If the problem continues, could you gather a DxDiag file? Copy and paste the text file created and paste it between two ~~~ like so:
~~~ DxDiag Here ~~~
I wasn’t able to clear the hearthstone settings file because I don’t have a windows key on my mac.
I’m confused by the Blizzard response as this is a MAC forum and a WINDOWS fix was given. What is the MAC solution for this problem? I too experience a white screen when trying to run Hearthstone on my MAC.
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