Was not offered option to Reroll Golden Duplicate Legendary

Bug Report
1

I had originally posted this to CS but they redirected me here.

In short: I preordered the mega bundle for the new expansion Emerald Dream that came with Signature Malorne and then received Golden Malorne as the “Random Golden Legendary,” but was not prompted to “Reroll” the Golden Legendary into a different one I did not already have in my collection.

I can dust the Golden Malorne but that would result in only 1,600 arcane dust; instead I should have been prompted to reroll the “Random” Golden Legendary into a different Golden Legendary not in my collection.

The GM suggested I post this in bugs forum for HS because he believes it is a Dev Issue.

Below my longer post to CS:

Thank for your prior response.

I am well aware of the duplicate system and arcane dust; I’ve been a loyal HS fan and customer for over a decade - I love the game.

Let me try to explain more clearly the issue:

When you preorder the Mega Bundle for the new expansiion - “enter the emerald dream” - you receive a SIGNATURE Malorne (Legendary Card); this is uncraftable. As part of the same Mega Bundle, you also receive a Random Golden Legendary; in this case I ALSO received a Golden Malorne (Legendary Card). Hearthstone itself has a system that prompts the user - when this happens - to REROLL the Golden Legendary duplicate (Malorne in my case) into a DIFFERENT Golden Legendary card I do not have. THIS prompt was never shown to me, which could be due to a bug or the change to the new format etc.

Of course I could disenchant the Golden Legendary Duplicate (Malorne in my case) but that would result in only 1,600 arcane dust and thus DOES NOT allow me to craft another Golden Legendary.

The issue at it’s core is that the Game did not issue me the prompt to reroll the Golden Legendary Malorne as it should have and as it HAS DONE for me in every expansion since they’ve implemented duplicate protection. So no I have Signature Malone and a Golden Malorne with no means of swapping the Golden Malorne because the game didn’t prompt me to reroll the duplicate.

Thank you.

Below the GM’s latest response:

This is Game Master Benoekaata from Blizzard Entertainment.

I checked your case history and read what you wrote to us recently. Allow me to apologize for the inconvenience caused by this situation as I am aware how frustrating it is.

Based on your recent description of the issue, we recommend reporting this as a bug via our forums https://us.forums.blizzard.com/en/hearthstone/c/bug-report/8, so that our developers investigate what’s going on with this situation.

I am aware you’d have preferred to get an immediate solution since you reported this issue to us. However, some issues can only be investigated and then sorted out by our devs.

Best regards,
GM Benoekaata

2

According to the official reroll explanation:

You are offered a reroll when you earn a non-disenchantable copy of a card, if you already own a disenchantable copy.

But it sounds like your cards were awarded in the reverse order – signature (non-disenchantable) first, then golden (disenchantable).

The reroll system simply does not apply in that case.

3

I have the (almost) same problem, I got the signature Malorne from the preorder bundle and I got a normal one later by opening packs. I still haven’t received the prompt to reroll my duplicate Malorne.

4

Did you read my post above yours?

The reroll system is only for the specific case where you already own a regular copy and then you get the signature (or other non-disenchantable version).

But your case is the opposite – you already had the signature, and then you got a normal one later. The reroll system simply does not cover this case.

Unless you are talking about the specific bug where people got Malorne as the random legendary from the bundle when they did not already own every other legendary?

5

I have a similar issue, where I have not received my reroll yet. I was affected by the duplicate Malorne bug in patch 32.0. Received signature Malorne from mega bundle and opened a golden Malorne in my packs when I did not already own every other legendary.