Tavern Lobby is broken, Gameplay does work

Technical Support
1

Pre latest update I was playing almost daily just fine on Medium Quality, High Frame Rate, with Enable Screen Shake. Post update I could not get past the initial Tavern Lobby earlier today. The only other major issue I’ve had was that attempting to enter the shop began to crash the game. As this did not stop me from gameplay, I didn’t pay much attention to it, but since I’m making a post now and the actual game portion of the game has now become unreachable/unplayable, I thought I should mention it just to be thorough. And so…things I have done today, most recently:

  1. I rebooted my iMac
  2. I deleted and reloaded Hearthstone
  3. I log right in and the initial welcome happens crisp and fast, just like normal
  4. Before any of the extra seasonal/Darkmoon Faire stuff has a chance to appear, I click my options and manage for the first time today to even make it to the options setting
  5. Everything is horribly laggy
  6. I manage to get my options reselected to Low Quality, Low FPS, and turn off Screen Shake
  7. I return to the main lobby with much flicker between screens
  8. I manage, despite the perpetual spinning beachball of death, to select successfully into Battlegrounds. Previously this morning any attempt to select Battlegrounds was generating a message: “We encountered an error loading this menu. Please try again”
  9. I am shockingly able to try to start a Battlegrounds match, however I abort the connection attempt, as the delay and perpetual now-you-see-it, now-you-don’t stutter of what’s happening onscreen makes me uncertain that anything would be remotely playable.

Here’s my latest log:

    I 20:38:28.7359110 Application paused: False
    E 20:38:28.7800080 Failed to load config file: 
    I 20:38:28.7800080 Current working dir=/Applications/Hearthstone
    I 20:38:28.7800080 SetLocale: enUS
    I 20:38:28.7800080 [Jobs Fallback logger]: [JobQueue.QueueJob] Job (DeeplinkService.PostFullLoginJobs(ID:1)) QUEUED
    I 20:38:28.7800080 [Jobs Fallback logger]: [JobQueue.QueueJob] Dependency (WaitForFullLoginFlowComplete) added for queued job (DeeplinkService.PostFullLoginJobs(ID:1))
    I 20:38:28.7800080 Command Line: -launch -uid hs_beta
    W 20:38:28.7800080 UberText LoadCachedData() failed: The output char buffer is too small to contain the decoded characters, encoding 'Unicode (UTF-8)' fallback 'System.Text.DecoderReplacementFallback'.
    Parameter name: chars
    I 20:38:30.1291430 Main thread: True
    I 20:38:30.1291430 System Info:
    I 20:38:30.1291430 SystemInfo - Device Name: **** iMac (2)
    I 20:38:30.1291430 SystemInfo - Device Model: iMac13,2
    I 20:38:30.1291430 SystemInfo - OS: Mac OS X 10.15.7
    I 20:38:30.1291430 SystemInfo - CPU Type: Intel(R) Core(TM) i5-3470S CPU @ 2.90GHz
    I 20:38:30.1291430 SystemInfo - CPU Cores: 4
    I 20:38:30.1291430 SystemInfo - System Memory: 32768
    I 20:38:30.1291430 SystemInfo - Screen Resolution: 2560x1440
    I 20:38:30.1291430 SystemInfo - Screen DPI: 109
    I 20:38:30.1291430 SystemInfo - GPU ID: 0
    I 20:38:30.1291430 SystemInfo - GPU Name: NVIDIA GeForce GTX 660M
    I 20:38:30.1291430 SystemInfo - GPU Vendor: Apple
    I 20:38:30.1291430 SystemInfo - GPU Memory: 512
    I 20:38:30.1291430 SystemInfo - GPU Shader Level: 50
    I 20:38:30.1291430 SystemInfo - GPU NPOT Support: Full
    I 20:38:30.1291430 SystemInfo - Graphics API (version): Metal
    I 20:38:30.1291430 SystemInfo - Graphics API (type): Metal
    I 20:38:30.1291430 SystemInfo - Graphics Supported Render Target Count: 8
    I 20:38:30.1291430 SystemInfo - Graphics Supports 3D Textures: True
    I 20:38:30.1291430 SystemInfo - Graphics Supports Compute Shaders: True
    I 20:38:30.1291430 SystemInfo - Graphics Supports Shadows: True
    I 20:38:30.1291430 SystemInfo - Graphics Supports Sparse Textures: False
    I 20:38:30.1291430 SystemInfo - Graphics RenderTextureFormat.ARGBHalf: True
    I 20:38:30.1291430 SystemInfo - Graphics Metal Support: True
    I 20:38:41.8692720 [Startup] Startup stage Start
    E 20:38:45.1945460 GAME_SAVE_SUBKEY DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
    E 20:38:45.1945460 GLOBAL DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
    I 20:38:46.0562120 *** BattleNet version: Product = 33.6.0.0, Data = 33600
    I 20:38:46.3935250 [Login] Beginning processing login challenges
    I 20:38:46.3935250 [Startup] Startup stage ConnectingToBattlenet
    I 20:38:46.3935250 CPU Benchmark Result (Average Frame Time): 77ms
    I 20:38:46.4533860 GPU Benchmark Result (Average Frame Time): 21ms
    I 20:38:50.4409250 [Login] We are now logged in, stopping processing challenges
    I 20:38:50.4409250 Region: EU
    I 20:38:50.4409250 Braze is supported  for this build: False
    I 20:38:50.4409250 [Startup] Startup stage ConnectingToHearthstone
    I 20:38:54.2761200 [Startup] Startup stage LaunchGame
    I 20:38:54.2761200 RegisterScreenBox tempGuardianVars=NetCache+NetCacheFeatures
    I 20:38:54.6628670 [HealthyGaming] CAIS ServerEnabledForPlatform=False AccountCAISForChina=False Country=USA TimeSec=26.14574 PlayedTimeMin=0 RestedTimeMin=0 SessionStartTime=1759376329
    I 20:39:00.5431640 [Login] Initial download done, Waiting Intro popup...
    I 20:39:00.8267110 Hiding notification HelpTooltip_Tutorial because something else is being shown.
    W 20:39:25.7632290 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
    W 20:39:25.7632290 The referenced script on this Behaviour (Game Object '<null>') is missing!
    W 20:39:25.7632290 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
    W 20:39:25.7632290 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
    W 20:39:25.7632290 The referenced script on this Behaviour (Game Object '<null>') is missing!
    W 20:39:25.7632290 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
    W 20:39:25.7632290 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
    W 20:45:09.7490520 The referenced script on this Behaviour (Game Object '<null>') is missing!
    W 20:45:09.7490520 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
    W 20:45:09.7490520 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
    I 20:47:03.5159150 Hiding notification HelpTooltip_Tutorial because something else is being shown.
    I 20:49:49.9182510 Hiding notification HelpTooltip_Tutorial because something else is being shown.
    I 20:52:59.6833530 Hiding notification HelpTooltip_Tutorial because something else is being shown.
    I 20:56:56.2286990 Hiding notification HelpTooltip_Tutorial because something else is being shown.
    I 20:59:12.3770100 [GameNetLogger] GameMgr.ChangeFindGameState() - state: CLIENT_STARTED, previous state: INVALID
    I 20:59:16.5706880 [GameNetLogger] GameMgr.ChangeFindGameState() - state: BNET_QUEUE_DELAYED, previous state: CLIENT_STARTED
    I 20:59:24.2412100 [GameNetLogger] GameMgr.ChangeFindGameState() - state: BNET_QUEUE_UPDATED, previous state: BNET_QUEUE_DELAYED
    I 20:59:44.1661810 [GameNetLogger] GameMgr.ChangeFindGameState() - state: BNET_QUEUE_UPDATED, previous state: BNET_QUEUE_UPDATED
    I 20:59:53.2430650 [GameNetLogger] GameMgr.ChangeFindGameState() - state: CLIENT_CANCELED, previous state: BNET_QUEUE_UPDATED
    I 20:59:55.0405350 [GameNetLogger] GameMgr.ChangeFindGameState() - state: BNET_QUEUE_CANCELED, previous state: CLIENT_CANCELED
    I 20:59:55.0405350 [GameNetLogger] GameMgr.ChangeFindGameState() - state: INVALID, previous state: BNET_QUEUE_CANCELED

And Here is my log from earlier today when I was unable to even reach beyond the intro tavern lobby and before I managed to reset from Medium Quality, High Frame Rate, with Screen Shake.

I 13:12:12.4030960 Application paused: False
E 13:12:12.4918660 Failed to load config file: 
I 13:12:12.4918660 Current working dir=/Applications/Hearthstone
I 13:12:12.4918660 SetLocale: enUS
I 13:12:12.4918660 [Jobs Fallback logger]: [JobQueue.QueueJob] Job (DeeplinkService.PostFullLoginJobs(ID:1)) QUEUED
I 13:12:12.4918660 [Jobs Fallback logger]: [JobQueue.QueueJob] Dependency (WaitForFullLoginFlowComplete) added for queued job (DeeplinkService.PostFullLoginJobs(ID:1))
I 13:12:12.4918660 Command Line: -launch -uid hs_beta
W 13:12:12.4918660 UberText LoadCachedData() failed: The output char buffer is too small to contain the decoded characters, encoding 'Unicode (UTF-8)' fallback 'System.Text.DecoderReplacementFallback'.
Parameter name: chars
I 13:12:14.0049820 Main thread: True
I 13:12:14.0049820 System Info:
I 13:12:14.0049820 SystemInfo - Device Name: **** iMac (2)
I 13:12:14.0049820 SystemInfo - Device Model: iMac13,2
I 13:12:14.0049820 SystemInfo - OS: Mac OS X 10.15.7
I 13:12:14.0049820 SystemInfo - CPU Type: Intel(R) Core(TM) i5-3470S CPU @ 2.90GHz
I 13:12:14.0049820 SystemInfo - CPU Cores: 4
I 13:12:14.0049820 SystemInfo - System Memory: 32768
I 13:12:14.0049820 SystemInfo - Screen Resolution: 2560x1440
I 13:12:14.0049820 SystemInfo - Screen DPI: 109
I 13:12:14.0049820 SystemInfo - GPU ID: 0
I 13:12:14.0049820 SystemInfo - GPU Name: NVIDIA GeForce GTX 660M
I 13:12:14.0049820 SystemInfo - GPU Vendor: Apple
I 13:12:14.0049820 SystemInfo - GPU Memory: 512
I 13:12:14.0049820 SystemInfo - GPU Shader Level: 50
I 13:12:14.0049820 SystemInfo - GPU NPOT Support: Full
I 13:12:14.0049820 SystemInfo - Graphics API (version): Metal
I 13:12:14.0049820 SystemInfo - Graphics API (type): Metal
I 13:12:14.0049820 SystemInfo - Graphics Supported Render Target Count: 8
I 13:12:14.0049820 SystemInfo - Graphics Supports 3D Textures: True
I 13:12:14.0049820 SystemInfo - Graphics Supports Compute Shaders: True
I 13:12:14.0049820 SystemInfo - Graphics Supports Shadows: True
I 13:12:14.0049820 SystemInfo - Graphics Supports Sparse Textures: False
I 13:12:14.0049820 SystemInfo - Graphics RenderTextureFormat.ARGBHalf: True
I 13:12:14.0049820 SystemInfo - Graphics Metal Support: True
I 13:12:28.4059320 [Startup] Startup stage Start
E 13:12:32.3033150 GAME_SAVE_SUBKEY DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
E 13:12:32.3129890 GLOBAL DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
I 13:12:33.5053110 *** BattleNet version: Product = 33.6.0.0, Data = 33600
I 13:12:33.8735300 [Login] Beginning processing login challenges
I 13:12:33.8735300 [Startup] Startup stage ConnectingToBattlenet
I 13:12:33.8735300 CPU Benchmark Result (Average Frame Time): 77ms
I 13:12:34.2818540 GPU Benchmark Result (Average Frame Time): 21ms
W 13:13:03.7482410 Network.ProcessNetwork not called for 30s 273ms
I 13:13:03.7482410 [Login] We are now logged in, stopping processing challenges
I 13:13:03.7482410 Region: EU
I 13:13:03.7482410 Braze is supported  for this build: False
I 13:13:03.7482410 [Startup] Startup stage ConnectingToHearthstone
I 13:13:06.7754400 [Startup] Startup stage LaunchGame
I 13:13:06.7754400 RegisterScreenBox tempGuardianVars=NetCache+NetCacheFeatures
I 13:13:07.1695580 [HealthyGaming] CAIS ServerEnabledForPlatform=False AccountCAISForChina=False Country=USA TimeSec=54.92693 PlayedTimeMin=0 RestedTimeMin=0 SessionStartTime=1759349557
I 13:13:13.3735710 [Login] Initial download done, Waiting Intro popup...
W 13:13:57.4943520 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
W 13:13:57.4943520 The referenced script on this Behaviour (Game Object '<null>') is missing!
W 13:13:57.4943520 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
W 13:13:57.4943520 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
W 13:13:57.4943520 The referenced script on this Behaviour (Game Object '<null>') is missing!
W 13:13:57.4943520 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
W 13:13:57.4943520 The referenced script on this Behaviour (Game Object 'TemplateDownloadButton') is missing!
I 13:17:16.4866720 Hiding notification HelpTooltip_Tutorial because something else is being shown.

Not one to give up, I log back in with my everything on low settings and have a split second of time to click battlegrounds before Alexstraza effects and/or Hallow’s End effects load. Much to my shock I get right into Battlegrounds and so decide to give it a try. I get right into a match and play on all low settings. After the match is done, I reset to my usual settings of Medium Quality and High FPS and enter and play another match without issue. With the second match over, I exit out to the main lobby, Alexstraza attempts to load, and the whole Tavern lobby grinds to a halt for me. Things are once again un-accessible, menu buttons don’t work, etc. and I’m once again right back where I started.