Hello there i am blizzard’s customer since 2005 when we had survey tickets and we could speak directly to a game master.
Back then blizzard was a huge company(we all made it huge)were used to hear the community and respond in time most of the times.
Nowadays its like you speak to a wall and worst than that because you can punch the wall and it can create a sound at least.
All the bad stuff and the disappointed community are a reality because Dev’s team doesn’t listen at all.
They keep printing crappy cards and they let the chaos be part in the majority of the matches.
One year before more or less you could play with almost any class and climb the ladder.
Now 2-3 classes are like gods and the other classes their existence has no meaning .
Its really huge mistake to release an expansion that is already busted and one month latter is getting worse and worse instead of fixing the problems you made.
The Devs don’t make the decisions. For all you know they are listening but when it comes to actually doing something to follow up the suits tell them no. not gonna happen.
we’re 10 years in with a dwindling player base, queues are flooded with bots. They’re shutting down failed game modes left and right and pulling previously free features to put the clamp on the remaining player base…
Does this sound like a game they plan on suddenly turning around with some measured re-evaluation of their years long practice of printing even stronger power creep junk than the previous expansion to sell packs? Start firing the lazy and unqualified design and balance team that got them in this mess?
Or, is it more likely they’ll continue milking their remaining player base with low effort releases until they ultimately HoTS the game?
Whatcha mean? Mercs is still in the game. Meanwhile they removed an actual fun one (Duels).
I literally present to you an entire Ted Talk about why listening to customers is unwise.
The problem is that Blizzard’s clusters we get are the opposite so we get the 20-30% range instead of the 70-80% range if you ask the people crying about everything.
The real point is that you can’t satisfy the playerbase in terms of what decks they play against. It’s one giant cluster where everyone gets input — and by input I don’t mean a vote where the vote can be outnumbered, I mean you take everyone’s favorite made to order coffee beverage, dump them all into one big pot, give it a stir, and give everyone a cup of the resulting mixture that they have to sip. It is fundamentally flawed according to cluster theory. The best that it can be, is not making us wince too bad. But the wince is eternal.
What deck we play as, that’s a coffee cluster with an admittedly limited menu but only a single person. That’s where to get satisfaction.
People think there’s some magical way to preserve (or even increase) choice regarding what deck players play as, while still preserving (or even increasing) the satisfaction players have with what they play against. There is not. The more flavors of ice cream in the Baskin Robins, the more disgusting they are blended all together; the less flavors, the less disgusting. It’s always a tradeoff, and we know which of the two methods increases satisfaction more — having more flavors.
There is no such thing as a constructive complaint about being frustrated by which deck you’re playing against. There are only constructive complaints about a deck you’re playing as — e.g. it’s not fun but I’m playing it anyway because it wins a lot.