Shop closed all the time

I’m new. Just started. Got a quest says “buy 1 pack of cards with gold”. The shop is closed. Been closed since I started. My profile is completely done. Uninstalled and reinstalled the game. My phone’s brand new. Support says they can’t help. Anyone got any ideas?

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Friend, my store has been closed for 2 months, I created two topics on the forum, and I constantly write to the main topic where people report errors, and as a result, 0 responses from moderators to my messages.

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