Shop & Battlegrounds Showing Permanent Exclamation Points

Bug Report
1

  1. The “Battlegrounds” icon in the Shop has a permanent red exclamation point, but there are zero items available to purchase in that section.

  2. The “Shop” icon on the main screen has a permanent red exclamation point, but there are no new items to review, and only the “Battlegrounds” icon has a red exclamation point (with nothing to purchase) within the Shop.

  3. The “Boards” icon within the “Collection” section of the “Battlegrounds” mode has a permanent red exclamation point implying I have a new Board to review, but all Boards have been reviewed and marked as “Favorite.”

These specific, apparently related exclamation point issues have persisted for at least three months. I exclusively play the mobile version on my iPhone 14 Pro Max. The game is fully updated. I tried uninstalling it, restarting my phone, and reinstalling it, but nothing changed. Are you able to assist? Thanks for any insight you may have.

Screen shots: https://imgur.com/a/rD90ZFq

Edit: Someone reported a similar issue in May of this year, but nobody responded or corrected it: https://us.forums.blizzard.com/en/hearthstone/t/exclamation-point-in-battlegrounds-shop/128266

Similar reports going even further back:

May 2024 - https://us.forums.blizzard.com/en/hearthstone/t/battlegrounds-notification-of-new-unlock-in-collection/129241

February 2024 - https://us.forums.blizzard.com/en/hearthstone/t/bugged-collection-notification/120340

October 2023 - https://us.forums.blizzard.com/en/hearthstone/t/battleground-notification-bug/114812

October 2023 - https://us.forums.blizzard.com/en/hearthstone/t/red-notification-in-battlegrounds-wont-go-away/115034

Please confirm you are working on a fix rather than maintaining continued silence, and explain why nothing has been done for 10 months.

2

The most frustrating part of all of this is that I have literally opened THREE seperate tickets for the customer service who all gave me a cookie cutter answer that stated that I was supposed to go to the forums and present my issue there, because there will, and I quote, “a developer reading my post and fix the issue”.

That has been literally months ago. The problem is still persisting. And no matter what I do. When I finish a match, the exclamation point is gone. As soon as I click on the shop, it returns and it shows me that there’s something new to look at in the Battlegrounds store. It’s frankly annoying.

I too work in customer service, and I tell you, if I would work like that, I would have been fired literally years ago.

3

I’m also experiencing the problem listed in #3 and haven’t been able to find a fix.