It’s clear we missed the mark both in how we communicated and implemented the full functionality of this first version of our rewards system. We apologize for the confusion and disappointment we have caused. … We will stay true to our word and ensure that the system lives up to what we all believe Hearthstone deserves.
This is indeed an apology and it is appreciated. The apology must be backed up with actions though, so while the apology is a nice start I will be watching very carefully to see whether it is backed up by actions or whether it is just words.
Our intention was, and still is, to … ultimately ensure players earn more rewards.
Please communicate to the team that it is insufficient to simply “earn more rewards”. The rewards that players earn must be the KIND of rewards that the players WANT. For example, it does me absolutely no good if you give me “more rewards” in the form of packs from old expansions. The rewards that I want are Gold so that I can buy packs when new expansions come out. So if your definition of “more rewards” is at variance with the rewards that players actually want then simply claiming you have given us “more rewards” in the form of stuff we don’t want or need then you haven’t really done us any favors. If it isn’t clear enough, then these “more rewards” need to be in the form of the best currency the game offers … which is GOLD rather than packs, dust, or cosmetics.
We also didn’t provide any details for how events will link into and support the rewards system.
Yes - your rollout has been terrible in the sense that your system is opaque, difficult to understand, deliberately confusing, and hides progression behind multiple layers of currency which over-complicates and confuses people. The old system was simple and clear. The new system deliberately obfuscates. You need to hit a reset button on this and make progression SIMPLE and TRANSPARENT.
We will be providing bonus XP for various activities at each seasonal event every expansion cycle, and any additional bonus events as needed, again with the aim of ensuring that our players obtain more rewards.
While this objective is fine, you must understand that these “conditional rewards” that you MIGHT offer are not satisfying. They are frustrating. It puts millions of players at the mercy of hypothetical rewards that MIGHT come in the future rather than in guaranteed methods that can be counted on and predicted. Bonuses are supposed to be nice SURPRISES. They are not supposed to be things that you use to bring people up to a baseline.
We agree that the pack rewards at the end of the track don’t feel appropriate for the effort it takes to get them.
Yes - that was a massive mis-read. Nice to see you will fix that mistake.
Be aware that the system as it was released may be seen as beneficial to very casual players who hardly ever played … but it was a significant hit to rewards for dedicated casual players and hardcore players. It also has created a sea change in bot farmers who are now roping long games to maximize game experience. This is a bad outcome as well that needs to be addressed.