Return To Wild Bundle - Dust on Wrong Region

Bug Report
1

Question; I bought the bundle on EU but got dust on NA; is there any explanation for this? (the dust would be more useful where I bought the bundle as my NA account is inactive)

2

Thank you for your report, we’ll have a look!

3

Janek, we had a look and it looks like the bundle was redeemed on NA, thus the Dust was also assigned there.

4

I can submit a ticket but it wouldn’t take much of a look at my account to see that the signature Dinotamer Brann isn’t on my NA account (nor is there much of anything on that account); all the cards from that bundle are on my EU account.

My battle.net account is NA but I’ve always played Hearthstone on the EU server.

5

Janek, I split the conversation to ease follow ups on your specific case.

This is under review; I’ll update you here as soon as I have more information to share.

6

Thanks, I appreciate it :slight_smile:

Edit (Jul 3): Just wanted to update; I got a popup for the dust on EU but when I opened collection manager; it wasn’t actually added to the account (my dust meter is still at 160 which it was at before).

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7

Thank you for your update; we’re on it.

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8

A post was merged into an existing topic: Cannot start any game after patch

9

Janek, please check again when you can.

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10

I got the dust now, thanks for the help :slight_smile:

11

Phew, thanks for taking time to update me and for your patience; have a wonderful day!

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