Possible bug with packs

Hey guys, I know your team probably has a hundred different things going on but I wanted to raise some awareness of a issue.

When I’m opening packs, of any sort, if my connection isn’t 100% the game will stutter, stop the opening process, and when I come back later the unopened packs are just gone. I’ve had this happen 3 times so far and am losing cards and money.

No idea what to do other than report the issue.

you have all the cards opened from the packs

Even the ones it didn’t let me open?

If you remember how many packs you had, it’s tedious but you can go in your collection and count how many cards you have (deducting the free ones)

I’m sure I didn’t get the cards, I opened my first 7 packs, didn’t get a legendary, got stuck on the other 6, relogged, packs are gone, no new legendary. So I dunno about the OP, but I did not get any.

How, exactly, do you know there is no new legendary?

Did you actually go through your collection card by card and personally verify that no new legendaries were present?

Or are you just assuming there is no new legendary, based on the lack of a new notification flag?

There have been reports that when you disconnect on the pack opening screen, the system automatically opens the packs for you, and none of the cards receive a new notification flag. So, the lack of a new notification flag is not necessarily conclusive.

I checked the new expansion, typed in the legendary tag, saw no new legendary, so yeah, I’m pretty certain I did not get it.

The word “new” is a little confusing here – do you mean you saw no legendaries at all, or do you mean you did not see any beyond those you already had?

I did not see any legendary besides the ones I already owned. Afterwards I bought 4 more packs, and did get the legendary, which is what I assume was the guaranteed one from the first 10 packs.

The legendaries you already owned – did these come from packs, or from some other source?

Other source, it was the free legendary from logging in and Marin.