Playful Sprites

Can’t play the game. Already did everything that https://us.battle.net/support/en/article/18238 says to no avail.

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Also having this problem. None of the troubleshooting steps I’ve tried work. I always get the playful sprites message upon launching the game with the following code:
HS:NGRESULT DB ERROR:303:0

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Opened a ticket and they don’t seem to want to respond

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