"Oops. The game crashed"

BCHamlet-2659 · March 14, 2019, 8:27pm

Had this problem for awhile. Seen same problem in other places but can’t find a fix for it yet. Error log is here

Unity Player [version: Unity 5.6.5p4_b2e485dc4641]

Hearthstone.exe caused an Access Violation (0xc0000005)
in module Hearthstone.exe at 0023:0128f157.

Error occurred at 2019-03-14_202430.
C:\Program Files (x86)\Hearthstone\Hearthstone.exe, run by mrber.
61% memory in use.
0 MB physical memory [3136 MB free].
0 MB paging file [0 MB free].
0 MB user address space [3810 MB free].
Read from location 0000000e caused an access violation.

Context:
EDI: 0x0000000e ESI: 0x00005853 EAX: 0x00000000
EBX: 0x00000008 ECX: 0x01922390 EDX: 0x00000000
EIP: 0x0128f157 EBP: 0x01d2ef40 SegCs: 0x00000023
EFlags: 0x00210246 ESP: 0x01d2ef2c SegSs: 0x0000002b

Bytes at CS:EIP:
0f b7 37 53 56 83 c7 02 e8 c0 1c 01 00 59 59 85

Stack:
0x01d2ef2c: 00005853 00000000 00001003 01922390 SX…#…
0x01d2ef3c: 00000000 01d2ef58 0128f2e4 0000000e …X…(…
0x01d2ef4c: 00000000 00000010 00000001 01d2efc4 …
0x01d2ef5c: 0121c04d 0000000e 00000000 00000010 M.!..
0x01d2ef6c: 01d2f22c 01d2f108 0429f634 0397b710 ,…4.)…
0x01d2ef7c: 00000025 000b6bd0 00000000 6cea0000 %…k…l
0x01d2ef8c: 00000025 00000042 00000000 00000000 %…B…
0x01d2ef9c: 001413c4 00000000 00129894 00126f04 …o…
0x01d2efac: 00000001 000ceeb0 000f1ee8 0013a788 …
0x01d2efbc: 00148e78 00ea0000 01d2f2bc 0121c16e x…n.!.
0x01d2efcc: 01d2f108 0192241c 01d2f2ac 00000000 …$…
0x01d2efdc: 00000006 0429f5e0 006e0049 00650074 …).I.n.t.e.
0x01d2efec: 0028006c 00290052 00480020 00200044 l.(.R.). .H.D. .
0x01d2effc: 00720047 00700061 00690068 00730063 G.r.a.p.h.i.c.s.
0x01d2f00c: 00350020 00300032 00000000 00000000 .5.2.0…
0x01d2f01c: 00000000 00000000 00000000 00000000 …
0x01d2f02c: 00000000 00000000 00000000 00000000 …
0x01d2f03c: 00000000 00000000 00000000 00000000 …
0x01d2f04c: 00000000 00000000 00000000 00000000 …
0x01d2f05c: 00000000 00000000 00000000 00000000 …
0x01d2f06c: 00000000 00000000 00000000 00000000 …
0x01d2f07c: 00000000 00000000 00000000 00000000 …
0x01d2f08c: 00000000 00000000 00000000 00000000 …
0x01d2f09c: 00000000 00000000 00000000 00000000 …
0x01d2f0ac: 00000000 00000000 00000000 00000000 …
0x01d2f0bc: 00000000 00000000 00000000 00000000 …
0x01d2f0cc: 00000000 00000000 00000000 00000000 …
0x01d2f0dc: 00000000 00000000 00008086 00001916 …
0x01d2f0ec: 11c01043 00000007 08000000 00000000 C…
0x01d2f0fc: f7ff0000 0000c4c2 00000000 006e0049 …I.n.
0x01d2f10c: 00650074 0028006c 00290052 00480020 t.e.l.(.R.). .H.
0x01d2f11c: 00200044 00720047 00700061 00690068 D. .G.r.a.p.h.i.
0x01d2f12c: 00730063 00350020 00300032 00000000 c.s. .5.2.0…
0x01d2f13c: 00000000 00000000 00000000 00000000 …
0x01d2f14c: 00000000 00000000 00000000 00000000 …
0x01d2f15c: 00000000 00000000 00000000 00000000 …
0x01d2f16c: 00000000 00000000 00000000 00000000 …
0x01d2f17c: 00000000 00000000 00000000 00000000 …
0x01d2f18c: 00000000 00000000 00000000 00000000 …
0x01d2f19c: 00000000 00000000 00000000 00000000 …
0x01d2f1ac: 00000000 00000000 00000000 00000000 …
0x01d2f1bc: 00000000 00000000 00000000 00000000 …
0x01d2f1cc: 00000000 00000000 00000000 00000000 …
0x01d2f1dc: 00000000 00000000 00000000 00000000 …
0x01d2f1ec: 00000000 00000000 00000000 00000000 …
0x01d2f1fc: 00000000 00000000 00000000 00008086 …
0x01d2f20c: 00001916 11c01043 00000007 08000000 …C…
0x01d2f21c: 00000000 f7ff0000 0000c4c2 00000000 …
0x01d2f22c: 00000010 00000010 01a9c3c0 01d2f270 …p…
0x01d2f23c: 010ebbbe 0000001b 00000010 0429f638 …8.).
0x01d2f24c: 0429f634 0000001a 01d2f2a4 751650d9 4.)…P.u
0x01d2f25c: 01d2f6d8 ffffffff 01d2f2d8 01a9d8b0 …
0x01d2f26c: 0027ea10 039a3510 039a34d0 00001b03 …’…5…4…
0x01d2f27c: 0027ea10 01d2f298 00ad938f 039a3510 …’…5…
0x01d2f28c: 039a3510 01a9c3c0 0429f634 01d2f2ac .5…4.)…
0x01d2f29c: 010eb1aa 039a3510 00000006 0429f5e0 …5…).
0x01d2f2ac: 01d2f2bc 010eb5e2 039a3510 00000042 …5…B…
0x01d2f2bc: 01d2f8a8 00cab233 00000000 01d2f854 …3…T…
0x01d2f2cc: 03d95270 03d95dc0 00000001 65746e49 pR…]…Inte
0x01d2f2dc: 2952286c 20444820 70617247 73636968 l® HD Graphics
0x01d2f2ec: 30323520 01d2f400 01d2f428 6dd0767a 520…(…zv.m
0x01d2f2fc: 00000000 00000000 6ceb4860 6ccf13c0 …H.l...l 0x01d2f30c: 6dd07601 01d2f468 01d20010 00000000 .v.mh........... 0x01d2f31c: 00000000 00000000 00000000 00000000 ................ 0x01d2f32c: 00000000 00020000 000b0022 00000000 ........"....... 0x01d2f33c: 00000000 6cae4280 00000001 00000000 .....B.l........ 0x01d2f34c: 00000001 00000000 00000000 00000000 ................ 0x01d2f35c: 0000b100 00000001 01a4d580 000e5890 .............X.. 0x01d2f36c: 00000004 00000000 03982a00 000f06a4 .........*...... 0x01d2f37c: 03982a00 00cafcb5 006e0049 00650074 .*......I.n.t.e. 0x01d2f38c: 0028006c 00290052 00480020 00200044 l.(.R.). .H.D. . 0x01d2f39c: 00720047 00700061 00690068 00730063 G.r.a.p.h.i.c.s. 0x01d2f3ac: 00350020 00300032 00000000 00000000 .5.2.0......... 0x01d2f3bc: 00000000 00000000 00000000 00000000 ................ 0x01d2f3cc: 00000000 00000000 00000000 00000000 ................ 0x01d2f3dc: 00000000 00000000 00000000 00000000 ................ 0x01d2f3ec: 00000000 00000000 00000000 00000000 ................ 0x01d2f3fc: 00000000 00000000 00000000 00000000 ................ 0x01d2f40c: 00000000 00000000 00000000 00000000 ................ 0x01d2f41c: 00000000 00000000 00000000 00000000 ................ 0x01d2f42c: 00000000 00000000 00000000 00000000 ................ 0x01d2f43c: 00000000 00000000 00000000 00000000 ................ 0x01d2f44c: 00000000 00000000 00000000 00000000 ................ 0x01d2f45c: 00000000 00000000 00000000 00000000 ................ 0x01d2f46c: 00000000 00000000 00000000 00000000 ................ 0x01d2f47c: 00000000 00000000 00008086 00001916 ................ 0x01d2f48c: 11c01043 00000007 08000000 00000000 C............... 0x01d2f49c: f7ff0000 0000c4c2 00000000 80000000 ................ 0x01d2f4ac: 00000000 00000000 6ccf14a0 00000000 ...........l.... 0x01d2f4bc: 000e58d8 000e5890 00000000 00000001 .X...X.......... 0x01d2f4cc: 00000000 00000001 00000000 00000001 ................ 0x01d2f4dc: 00000000 00000000 00000000 620a0000 ...............b 0x01d2f4ec: 00000000 00000000 00000001 0000018f ................ 0x01d2f4fc: 00000001 00000000 00000000 00000000 ................ 0x01d2f50c: 00000000 6ccf14c0 00000000 00000000 .......l........ 0x01d2f51c: 00000000 00000000 00000001 00000000 ................ 0x01d2f52c: 00000001 00000000 00000001 00000000 ................ 0x01d2f53c: 00000000 00000000 00000000 00000001 ................ 0x01d2f54c: 00000000 00000001 00000000 00000001 ................ 0x01d2f55c: 00000000 00000000 00000000 00000001 ................ 0x01d2f56c: 00000001 00000001 6cb1603e 76dfed81 ........>.l…v
0x01d2f57c: 01d2f590 6cb0d8e9 000f06a4 6cb0d8f4 …l…l
0x01d2f58c: 76dfed6d 01d2f598 6cb2f1b0 01d2f5bc m…v…l…
0x01d2f59c: 6cb151cf 000f2860 000f06ac 6cb15120 .Q.l`(… Q.l
0x01d2f5ac: 6cb15185 00000000 000f2848 76dfed41 .Q.l…H(…A…v
0x01d2f5bc: 01d2f5d4 6cb1fdbe 000f2840 00000000 …l@(…
0x01d2f5cc: 6cb1fdd8 76dfed29 01d2f788 6cafe68f …l)…v…l
0x01d2f5dc: 6cb4ce77 6cafe6f5 76dfef75 6cafe140 w…l…lu…v@…l
0x01d2f5ec: 6cafe380 00000000 00000020 00000000 …l… …
0x01d2f5fc: 00000000 00000000 00000000 00000000 …
0x01d2f60c: 00000000 01a4d590 00000000 00000000 …
0x01d2f61c: 00000000 000e5890 03982a00 01a034c0 …X……4…
0x01d2f62c: 00000000 00000000 00000000 00000000 …
0x01d2f63c: 01a4d580 006fd49e 006e0049 00650074 …o.I.n.t.e.
0x01d2f64c: 0028006c 00290052 00480020 00200044 l.(.R.). .H.D. .
0x01d2f65c: 00720047 00700061 00690068 00730063 G.r.a.p.h.i.c.s.
0x01d2f66c: 00350020 00300032 00000000 00000000 .5.2.0…
0x01d2f67c: 00000000 00000000 00000000 00000000 …
0x01d2f68c: 00000000 00000000 00000000 00000000 …
0x01d2f69c: 00000000 00000000 00000000 00000000 …
0x01d2f6ac: 00000000 00000000 00000000 00000000 …
0x01d2f6bc: 00000000 00000000 00000000 00000000 …
0x01d2f6cc: 00000000 00000000 00000000 006e0049 …I.n.
0x01d2f6dc: 00650074 0028006c 00290052 00480020 t.e.l.(.R.). .H.
0x01d2f6ec: 00200044 00720047 00700061 00690068 D. .G.r.a.p.h.i.
0x01d2f6fc: 00730063 00350020 00300032 00000000 c.s. .5.2.0…
0x01d2f70c: 00000000 00000000 00000000 00000000 …
0x01d2f71c: 00000000 00000000 00000000 00000000 …
0x01d2f72c: 00000000 00000000 00000000 00000000 …
0x01d2f73c: 00000000 00000000 00000000 00000000 …
0x01d2f74c: 00000000 00000000 00000000 00000000 …
0x01d2f75c: 00000000 00000000 00000000 00000000 …
0x01d2f76c: 00000000 00000000 00000000 00000000 …
0x01d2f77c: 00000000 00000000 00000000 00000000 …
0x01d2f78c: 00000000 00000000 00000000 00000000 …
0x01d2f79c: 00000000 00000000 00000000 00000000 …
0x01d2f7ac: 00000000 00000000 00000000 00000000 …
0x01d2f7bc: 00000000 00000000 00000000 00000000 …
0x01d2f7cc: 00000000 00000000 00000000 00008086 …
0x01d2f7dc: 00001916 11c01043 00000007 08000000 …C…
0x01d2f7ec: 00000000 f7ff0000 0000c4c2 00000000 …
0x01d2f7fc: 01d2f824 6cb0cb87 000f024c 000f0244 $…lL…D…
0x01d2f80c: 6cad9ff0 6cb0c7e1 000001a0 039a3510 …l…l…5…
0x01d2f81c: 0000001a 000001a0 00000010 000001a0 …
0x01d2f82c: 0000001a 00000042 01d2f86c 010ebbbe …B…l…
0x01d2f83c: 000001a0 00000010 03d95270 03d95dc0 …pR…]…
0x01d2f84c: 00000001 6cb0c7e1 00000000 00000000 …l…
0x01d2f85c: 000f0218 76dfe099 01d2f874 00000000 …vt…
0x01d2f86c: 00000042 010eb8d0 000f024c 000e5890 B…L…X…
0x01d2f87c: 00000017 00000000 018457a8 0000083f …W…?..
0x01d2f88c: 000f06ac 00cad275 000001a0 01d95270 …u…pR…
0x01d2f89c: 00000006 43000000 00cad283 01d2f8c4 …C…
0x01d2f8ac: 00cafcce 03d95dc0 00ce67d3 00000002 …]…g…
0x01d2f8bc: f8ec0100 04402ee0 01d2f8ec 00cf3a16 …@…:…
0x01d2f8cc: 00000002 00000001 f8ec0100 00000000 …
0x01d2f8dc: 00000001 0101f910 01009a57 0000f8ec …W…
0x01d2f8ec: 01d2f90c 00c84cbc 00000002 00000001 …L…
0x01d2f8fc: 00000000 00000001 0027d301 004bbfe4 …’…K.
0x01d2f90c: 01d2f968 00c86af8 00000001 00000000 h…j…
0x01d2f91c: 00000000 0027d300 0128c609 01d2fbb4 …’…(…
0x01d2f92c: 01291770 418f2481 fffffffe 0128c147 p.)…$.A…G.(.
0x01d2f93c: 00e0819d 00000000 63726f66 66672d65 …force-gf
0x01d2f94c: 6f6a2d78 00007362 0000000e 00000042 x-jobs…B…
0x01d2f95c: 00e081e2 03d94f00 008d8fe8 01d2f9bc …O…
0x01d2f96c: 010f7403 00000001 018d8fe8 018d9008 .t…
0x01d2f97c: 010f5b7f 00000000 00000042 039a39f0 .[…B…9…
0x01d2f98c: 0000000b 019226a0 00000000 00000000 …&…
0x01d2f99c: 0000000b 00000042 03d94fa4 00000000 …B…O…
0x01d2f9ac: 00000140 00000000 00cf0000 00000001 @…
0x01d2f9bc: 01d2fb1c 00a76feb 00000000 0128f867 …o…g.(.
0x01d2f9cc: 00000000 00849000 03977850 0000003c …Px…<…
0x01d2f9dc: 01d2f9e4 01250751 00000016 0000003c …Q.%…<…
0x01d2f9ec: 00000042 00000000 00000000 00000000 B…
0x01d2f9fc: 03950fd0 00000000 00000c00 00000001 …
0x01d2fa0c: 0397bd50 00000042 01100800 bfebfbff P…B…
0x01d2fa1c: 000406e3 00000042 00000042 0397bc10 …B…B…
0x01d2fa2c: 00000041 1c004121 01c0003f 0000003f A…!A…?..?..
0x01d2fa3c: 00000041 00000042 039779d0 00000033 A…B…y…3…
0x01d2fa4c: 00000000 1c004143 00c0003f 00000033 …CA…?..3…
0x01d2fa5c: 00000042 1c03c163 03c0003f 00000fff B…c…?..
0x01d2fa6c: 00000006 039517d8 039505a8 01d2fa00 …
0x01d2fa7c: 039778d0 00000038 03952180 0198d180 .x…8…!..
0x01d2fa8c: 0000000f 00000038 00000042 00849000 …8…B…
0x01d2fa9c: 00000000 00637465 00646567 7772aa01 …etc.ged…rw
0x01d2faac: 01d2fac4 00000003 00000042 03977950 …B…Py…
0x01d2fabc: 03977988 03977988 00849000 03977950 .y…y…Py…
0x01d2facc: 0000003b 01d2fb00 c5a7f3de 01d2fb0c ;…
0x01d2fadc: 0000003b 00000042 0027d3a0 0027d3a0 ;…B…’…’.
0x01d2faec: 0027d3a0 00000000 01d2fb0c 0128a0a5 …’…(.
0x01d2fafc: 000a3a4b 01d2fb1c 012ad6ca 00000000 K:……
0x01d2fb0c: 01a18520 0027d3e0 00000000 00849001 …’…
0x01d2fb1c: 01d2fb34 01251b78 00a00000 00000000 4…x.%…
0x01d2fb2c: 000a3a4d 00000005 01d2fbc4 0128f814 M:…(.
0x01d2fb3c: 00a00000 00000000 000a3a4d 00000005 …M:…
0x01d2fb4c: 41c2bebd 0128f867 0128f867 00849000 …Ag.(.g.(…
0x01d2fb5c: 00000044 000a20ac 000a208c 000a2026 D… … …& …
0x01d2fb6c: 00000000 00000000 00000000 00000000 …
0x01d2fb7c: 00000000 00000000 00000000 00000401 …
0x01d2fb8c: 00000005 00000000 00000000 00010001 …
0x01d2fb9c: 00000000 c0000005 0128f867 00000000 …g.(…
0x01d2fbac: 01d2fb4c 01d2e8dc 01d2fc10 01291770 L…p.).
0x01d2fbbc: 418f26a1 00000000 01d2fbd8 774f8494 .&.A…Ow
0x01d2fbcc: 00849000 774f8470 4041b33d 01d2fc20 …p.Ow=.A@ …
0x01d2fbdc: 777241c8 00849000 c5a7f53e 00000000 .Arw…>…
0x01d2fbec: 00000000 00849000 c0000005 00000000 …
0x01d2fbfc: 01d2e8bc 751f5d70 c5a7f53e 01d2fbe4 …p].u>…
0x01d2fc0c: 01d2e8bc 01d2fc28 77732bf0 b30ef29e …(…+sw…
0x01d2fc1c: 00000000 01d2fc30 77724198 ffffffff …0…Arw…
0x01d2fc2c: 7773f33a 00000000 00000000 0128f867 :.sw…g.(.
0x01d2fc3c: 00849000 00000000 00000000 00000000 …
0x01d2fc4c: 00000000 00000000 00000000 00000000 …
0x01d2fc5c: 00000000 00000000 00000000 00000000 …
0x01d2fc6c: 00000000 00000000 00000000 00000000 …
0x01d2fc7c: 00000000 00000000 00000000 00000000 …
0x01d2fc8c: 00000000 00000000 00000000 00000000 …
0x01d2fc9c: 00000000 00000000 00000000 00000000 …
0x01d2fcac: 00000000 00000000 00000000 00000000 …
0x01d2fcbc: 00000000 00000000 00000000 00000000 …
0x01d2fccc: 00000000 00000000 00000000 00000000 …
0x01d2fcdc: 00000000 00000000 00000000 00000000 …
0x01d2fcec: 00000000 00000000 00000000 00000000 …
0x01d2fcfc: 00000000 00000000 00000000 00000000 …
0x01d2fd0c: 00000000 00000000 00000000 00000000 …
0x01d2fd1c: 00000000 00000000 00000000 00000000 …
0x01d2fd2c: 00000000 00000000 00000000 00000000 …
0x01d2fd3c: 00000000 00000000 00000000 00000000 …
0x01d2fd4c: 00000000 00000000 00000000 00000000 …
0x01d2fd5c: 00000000 00000000 00000000 00000000 …
0x01d2fd6c: 00000000 00000000 00000000 00000000 …
0x01d2fd7c: 00000000 00000000 00000000 00000000 …
0x01d2fd8c: 00000000 00000000 00000000 00000000 …
0x01d2fd9c: 00000000 00000000 00000000 00000000 …
0x01d2fdac: 00000000 00000000 00000000 00000000 …
0x01d2fdbc: 00000000 00000000 00000000 00000000 …
0x01d2fdcc: 00000000 00000000 00000000 00000000 …
0x01d2fddc: 00000000 00000000 00000000 00000000 …
0x01d2fdec: 00000000 00000000 00000000 00000000 …
0x01d2fdfc: 00000000 00000000 00000000 00000000 …
0x01d2fe0c: 00000000 00000000 00000000 00000000 …
0x01d2fe1c: 00000000 00000000 00000000 00000000 …
0x01d2fe2c: 00000000 00000000 00000000 00000000 …
0x01d2fe3c: 00000000 00000000 00000000 00000000 …
0x01d2fe4c: 00000000 00000000 00000000 00000000 …
0x01d2fe5c: 00000000 00000000 00000000 00000000 …
0x01d2fe6c: 00000000 00000000 00000000 00000000 …
0x01d2fe7c: 00000000 00000000 00000000 00000000 …
0x01d2fe8c: 00000000 00000000 00000000 00000000 …
0x01d2fe9c: 00000000 00000000 00000000 00000000 …
0x01d2feac: 00000000 00000000 00000000 00000000 …
0x01d2febc: 00000000 00000000 00000000 00000000 …
0x01d2fecc: 00000000 00000000 00000000 00000000 …
0x01d2fedc: 00000000 00000000 00000000 00000000 …
0x01d2feec: 00000000 00000000 00000000 00000000 …
0x01d2fefc: 00000000 00000000 00000000 00000000 …
0x01d2ff0c: 00000000 00000000 00000000 00000000 …
0x01d2ff1c: 00000000 00000000 00000000 00000000 …
0x01d2ff2c: 00000000 00000000 00000000 00000000 …
0x01d2ff3c: 00000000 00000000 00000000 00000000 …
0x01d2ff4c: 00000000 00000000 00000000 00000000 …
0x01d2ff5c: 00000000 00000000 00000000 00000000 …
0x01d2ff6c: 00000000 00000000 00000000 00000000 …
0x01d2ff7c: 00000000 00000000 00000000 00000000 …
0x01d2ff8c: 00000000 00000000 00000000 00000000 …
0x01d2ff9c: 00000000 00000000 00000000 00000000 …
0x01d2ffac: 00000000 00000000 00000000 00000000 …
0x01d2ffbc: 00000000 00000000 00000000 00000000 …
0x01d2ffcc: 00000000 00000000 00000000 00000000 …
0x01d2ffdc: 00000000 00000000 00000000 00000000 …
0x01d2ffec: 00000000 00000000 00000000 00000000 …
0x01d2fffc: 00000000 …

Module 1
C:\WINDOWS\SYSTEM32\sfc.dll
Image Base: 0x66680000 Image Size: 0x00003000
File Size: 2560 File Time: 2018-04-11_233502
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows File Protection
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 2
C:\Program Files (x86)\Hearthstone\Hearthstone.exe
Image Base: 0x00a00000 Image Size: 0x01229000
File Size: 18209256 File Time: 2019-03-14_190958
Version:
Company:
Product:
FileDesc:
FileVer: 13.4.0.29349
ProdVer: 13.4.0.29349

Module 3
C:\Program Files (x86)\Hearthstone\Hearthstone_Data\Mono\mono.dll
Image Base: 0x10000000 Image Size: 0x00231000
File Size: 2117056 File Time: 2019-03-14_201534
Version:
Company: Unity Technologies
Product: libmono
FileDesc: Unity Technologies fork of mono runtime
FileVer: 1.0.0.1
ProdVer: 1.0.0.1

Module 4
C:\WINDOWS\SYSTEM32\AcGenral.DLL
Image Base: 0x53640000 Image Size: 0x00253000
File Size: 2405888 File Time: 2018-10-21_112210
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows Compatibility DLL
FileVer: 10.0.17134.376
ProdVer: 10.0.17134.376

Module 5
C:\WINDOWS\SYSTEM32\MSACM32.dll
Image Base: 0x5b7d0000 Image Size: 0x00019000
File Size: 94080 File Time: 2018-04-11_233446
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft ACM Audio Filter
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 6
C:\WINDOWS\SYSTEM32\GLU32.dll
Image Base: 0x5c100000 Image Size: 0x0003f000
File Size: 245760 File Time: 2018-04-11_233458
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: OpenGL Utility Library DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 7
C:\WINDOWS\SYSTEM32\OPENGL32.dll
Image Base: 0x5cda0000 Image Size: 0x000d9000
File Size: 757248 File Time: 2018-04-11_233458
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: OpenGL Client DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 8
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igc32.dll
Image Base: 0x60fe0000 Image Size: 0x00edc000
File Size: 15930744 File Time: 2016-11-30_071526
Version:
Company: Intel Corporation
Product: Intel HD Graphics Drivers for Windows®
FileDesc: Intel Graphics Shader Compiler for Intel® Graphics Accelerator
FileVer: 21.20.16.4550
ProdVer: 21.20.16.4550

Module 9
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd32.dll
Image Base: 0x620a0000 Image Size: 0x010b9000
File Size: 17909872 File Time: 2016-11-30_071544
Version:
Company: Intel Corporation
Product: Intel HD Graphics Drivers for Windows®
FileDesc: User Mode Driver for Intel® Graphics Technology
FileVer: 21.20.16.4550
ProdVer: 21.20.16.4550

Module 10
C:\WINDOWS\SYSTEM32\samcli.dll
Image Base: 0x63260000 Image Size: 0x00015000
File Size: 70656 File Time: 2018-04-11_233452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Security Accounts Manager Client DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 11
C:\WINDOWS\SYSTEM32\iertutil.dll
Image Base: 0x6c560000 Image Size: 0x00228000
File Size: 2253488 File Time: 2019-03-06_061508
Version:
Company: Microsoft Corporation
Product: Internet Explorer
FileDesc: Run time utility for Internet Explorer
FileVer: 11.0.17134.648
ProdVer: 11.0.17134.648

Module 12
C:\WINDOWS\SYSTEM32\urlmon.dll
Image Base: 0x6c930000 Image Size: 0x0019d000
File Size: 1628160 File Time: 2019-03-06_055022
Version:
Company: Microsoft Corporation
Product: Internet Explorer
FileDesc: OLE32 Extensions for Win32
FileVer: 11.0.17134.648
ProdVer: 11.0.17134.648

Module 13
C:\WINDOWS\SYSTEM32\d3d11.dll
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Module 14
C:\WINDOWS\SYSTEM32\dxgi.dll
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Module 15
C:\WINDOWS\SYSTEM32\sfc_os.DLL
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Module 16
C:\WINDOWS\SYSTEM32\AcLayers.DLL
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Module 17
C:\WINDOWS\SYSTEM32\apphelp.dll
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Module 18
C:\WINDOWS\SYSTEM32\MPR.dll
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Module 19
C:\WINDOWS\SYSTEM32\dwmapi.dll
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Module 20
C:\WINDOWS\SYSTEM32\UxTheme.dll
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Module 21
C:\WINDOWS\SYSTEM32\WINMMBASE.dll
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Module 22
C:\WINDOWS\SYSTEM32\WINMM.dll
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Module 23
C:\WINDOWS\system32\wbem\fastprox.dll
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Module 24
C:\WINDOWS\system32\wbem\wbemsvc.dll
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Module 25
C:\WINDOWS\SYSTEM32\wbemcomn.dll
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Module 26
C:\WINDOWS\system32\wbem\wbemprox.dll
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Module 27
C:\WINDOWS\SYSTEM32\ntmarta.dll
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Module 28
C:\WINDOWS\SYSTEM32\NTASN1.dll
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Module 29
C:\WINDOWS\SYSTEM32\ncrypt.dll
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File Size: 118872 File Time: 2018-04-11_233452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
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Module 30
C:\WINDOWS\SYSTEM32\DNSAPI.dll
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Module 31
C:\WINDOWS\SYSTEM32\MSWSOCK.dll
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Module 32
C:\WINDOWS\SYSTEM32\PROPSYS.dll
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Module 33
C:\WINDOWS\SYSTEM32\bcrypt.dll
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File Size: 97176 File Time: 2018-06-08_091040
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Module 34
C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
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File Size: 423936 File Time: 2019-03-06_120428
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Module 35
C:\WINDOWS\SYSTEM32\dbghelp.dll
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Module 36
C:\WINDOWS\SYSTEM32\HID.DLL
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Module 37
C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
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File Size: 190136 File Time: 2018-04-11_233452
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Module 38
C:\WINDOWS\SYSTEM32\WINHTTP.dll
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Module 39
C:\WINDOWS\SYSTEM32\VERSION.dll
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Module 40
C:\WINDOWS\SYSTEM32\USERENV.dll
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Module 41
C:\WINDOWS\System32\CRYPTBASE.dll
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File Size: 31592 File Time: 2018-04-11_233502
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
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Module 42
C:\WINDOWS\System32\SspiCli.dll
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Module 43
C:\WINDOWS\System32\WS2_32.dll
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File Size: 412792 File Time: 2018-04-11_233504
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Module 44
C:\WINDOWS\System32\profapi.dll
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Module 45
C:\WINDOWS\System32\MSCTF.dll
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Module 46
C:\WINDOWS\System32\IMM32.DLL
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File Size: 147288 File Time: 2018-04-11_233452
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FileVer: 10.0.17134.1
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Module 47
C:\WINDOWS\System32\ucrtbase.dll
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Module 48
C:\WINDOWS\System32\windows.storage.dll
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Module 49
C:\WINDOWS\System32\FLTLIB.DLL
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File Size: 27936 File Time: 2018-04-11_233452
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Company: Microsoft Corporation
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Module 50
C:\WINDOWS\System32\advapi32.dll
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File Size: 481880 File Time: 2018-12-08_124106
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Module 51
C:\WINDOWS\System32\msvcp_win.dll
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Module 52
C:\WINDOWS\System32\ole32.dll
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Module 53
C:\WINDOWS\System32\gdi32full.dll
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Module 54
C:\WINDOWS\System32\KERNELBASE.dll
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File Size: 1981280 File Time: 2019-01-09_054310
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
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FileVer: 10.0.17134.556
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Module 55
C:\WINDOWS\System32\kernel.appcore.dll
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File Size: 50208 File Time: 2018-06-08_090942
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Company: Microsoft Corporation
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Module 56
C:\WINDOWS\System32\SHELL32.dll
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File Size: 20383832 File Time: 2018-11-09_053208
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Module 57
C:\WINDOWS\System32\bcryptPrimitives.dll
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File Size: 356864 File Time: 2018-12-08_074552
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FileVer: 10.0.17134.471
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Module 58
C:\WINDOWS\System32\SETUPAPI.dll
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File Size: 4403720 File Time: 2018-04-11_233500
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Module 59
C:\WINDOWS\System32\msvcrt.dll
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File Size: 774288 File Time: 2018-04-11_233502
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
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Module 60
C:\WINDOWS\System32\OLEAUT32.dll
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File Size: 607376 File Time: 2019-01-09_054306
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Module 61
C:\WINDOWS\System32\combase.dll
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File Size: 2479168 File Time: 2019-02-16_075116
Version:
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Module 62
C:\WINDOWS\System32\shcore.dll
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Module 63
C:\WINDOWS\System32\cfgmgr32.dll
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File Size: 228864 File Time: 2018-04-11_233452
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FileVer: 10.0.17134.1
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Module 64
C:\WINDOWS\System32\clbcatq.dll
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File Size: 526848 File Time: 2018-04-11_233452
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Module 65
C:\WINDOWS\System32\win32u.dll
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File Size: 86840 File Time: 2018-04-11_233450
Version:
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Module 66
C:\WINDOWS\System32\shlwapi.dll
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File Size: 278960 File Time: 2018-04-11_233500
Version:
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Module 67
C:\WINDOWS\System32\RPCRT4.dll
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File Size: 785568 File Time: 2019-03-06_061434
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Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
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FileVer: 10.0.17134.648
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Module 68
C:\WINDOWS\System32\sechost.dll
Image Base: 0x77270000 Image Size: 0x00044000
File Size: 269104 File Time: 2018-09-08_034350
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Host for SCM/SDDL/LSA Lookup APIs
FileVer: 10.0.17134.319
ProdVer: 10.0.17134.319

Module 69
C:\WINDOWS\System32\powrprof.dll
Image Base: 0x772c0000 Image Size: 0x00045000
File Size: 274352 File Time: 2018-04-11_233452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Power Profile Helper DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 70
C:\WINDOWS\System32\PSAPI.DLL
Image Base: 0x77310000 Image Size: 0x00006000
File Size: 17104 File Time: 2018-04-11_233452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Process Status Helper
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 71
C:\WINDOWS\System32\GDI32.dll
Image Base: 0x77320000 Image Size: 0x00022000
File Size: 134936 File Time: 2018-08-31_032844
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: GDI Client DLL
FileVer: 10.0.17134.285
ProdVer: 10.0.17134.285

Module 72
C:\WINDOWS\System32\USER32.dll
Image Base: 0x77350000 Image Size: 0x0018d000
File Size: 1626656 File Time: 2018-10-21_113744
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Multi-User Windows USER API Client DLL
FileVer: 10.0.17134.376
ProdVer: 10.0.17134.376

Module 73
C:\WINDOWS\System32\KERNEL32.DLL
Image Base: 0x774e0000 Image Size: 0x000e0000
File Size: 607744 File Time: 2019-03-06_121824
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows NT BASE API Client DLL
FileVer: 10.0.17134.648
ProdVer: 10.0.17134.648

Module 74
C:\WINDOWS\System32\NSI.dll
Image Base: 0x775c0000 Image Size: 0x00007000
File Size: 20216 File Time: 2018-04-11_233424
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: NSI User-mode interface DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 75
C:\WINDOWS\SYSTEM32\ntdll.dll
Image Base: 0x776c0000 Image Size: 0x00190000
File Size: 1620264 File Time: 2019-01-09_054304
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: NT Layer DLL
FileVer: 10.0.17134.556
ProdVer: 10.0.17134.556

== [end of error.log] ==

BCHamlet-2659 · March 15, 2019, 12:22am

Hmmm, found a fix! I had something called Citrix that was interfering with it.

Might be useful for anyone else, who knows?

Nathardrick · March 16, 2019, 4:20pm

Hi BCHamlet,

Thanks for coming back and updating your thread. We have seen Citrix crashing our game for a bit now and it is good to have information out here for others to use if they see the same problem.

/Nathardrick

Patiana-1840 · June 6, 2019, 12:47pm

I am getting the same error and also have Citrix installed for remote work logins. May have something to do with the latest version of Citrix as the previous version of Citrix didn’t impact on Hearthstone running for me.

Edited by Blizzard: this was an old post that was bumped. For information on this issue - see this thread.