(This post was first written to customer support days ago, so by “last time’s Heroic Brawliseum” I meant the one held in May.)
Hello. I wanna ask back my rewards for last time’s Heroic Brawliseum game mode.
I’ve contacted you months ago with the same issue. Typically, each week’s tarvern brawl will be closed at the same time, but last time’s Heroic Brawliseum was closed several hours before the time you stated in the game interface. I guess it was because there was a new version coming up so you closed it early, and it was my firsrt time playing that mode (bc there was a limited Death Knight skin) so I did not know if the mode was always closed early, but still, you wrote there were still couple hours left and then you shut down the game without any notice. To be precise, I got my 11 wins at around May 31st 8:00 EST and could not enter the mode as it should be closed at around noon. By that time I already got 11 wins and was very confident for the 12th win. I wrote to you then about the issue, but clearly it was impossible to give extra hours or re-open the mode or anything else. I was very angry and sad at that time.
Now I just want my 11-win reward back. The rewards will be given automatically after 3 loss or a voluntarily give-up, but since I had neither of them, I did not get my reward. One of my friends who also plays Hearthstone told me I may get it when the same mode was re-opened, so I waited for a long time. Now that Heroic Brawliseum opened again and all the record from last time was cleared, I write to you to see if you can do anything about it. Thanks.