That hotfix mentioned above isn’t meant to fix the problem most of us are having of a completely blank quest log. I’m pretty sure that was to fix the issue for people who didn’t receive a quest after their weekly timer counted down. Myself and most of us here STILL have a completely blank quest log and it doesn’t seem like Blizzard has any idea how to fix it.
This is what a GM said to me the other day about the issue:
“This is Game Master Strybur. Thanks for reaching out to us in regards to the missing Hearthstone quests. If it is in regards to the weekly quest not showing up, that was a known issue that has since been hotfixed; therefore, that one may already have been resolved. If it’s missing daily quests that one is in a slightly different boat. Even though we don’t have any confirmed known issues in regards to missing daily quests showing up in Hearthstone, there are reports that the team is investigation as well. It’s just that until they can figure out exactly what is causing the issue, they are unable to confirm there is a known issue and start working towards a resolution or a workaround that might be available to populate the daily quest.”
And now just today I received this from them about an hour ago:
"Specialist Game Master Rotonina here and First, I want to thank you, Recently the number of tickets has gone up substantially and we appreciate your patience while we got this looked into. : )
I was just going over the tickets here and I’m so sorry to hear your having issues Hearthstone quests here, I am happy to check this out.
Looking into this I was unable to find any issues or bugs that would prevent you from getting any new quests, You can have up to three quests active at one time which will remain until one of the three quests are completed. Once you complete a quest, a new quest is automatically provided at the same time the next day—this may change when Hearthstone servers are under maintenance.
If a new quest is not received after 48 hours, try working through the steps below to refresh and repair any issue with the game that might be causing this.
1.) Log into the game for a solid 5 min, log out for 1 min, log back in.
2.) Complete all other quests to refresh the account.
3.) Play a few matches in multiple modes
4.) Restart the PC and check after the steps above have been done.
5.) https://battle.net/support/en/article/34721 & https://battle.net/support/en/article/34719 - restart the device and relaunch the app. Allow the game to update full and try again.
6.) Swap regions - Close out the game, and log out of Battle.net > Select another region than the one you normally log into > Log in, click to play Hearthstone https://battle.net/support/en/article/7558
7.) Swap languages - Close out the game > On the Hearthstone panel in the Blizzard Launcher, select Options > Choose Game Settings > In Game Settings, choose German/Deustch > Hit Done > Allow the client to patch > Log in to obtain quests > You may then swap the language back with the same process - https://battle.net/support/en/article/11417
8.) https://battle.net/support/en/article/6572 - repair your game
9.) https://battle.net/support/en/article/7081 - Try to reset your password and relog
10.) Check back after the next Tuesday reset after completing the steps above
If you are still having any issues, Report on Hearthstone forums the issue, and steps tried Submissions posted there have the benefit of allowing a community discussion around high-impact bugs, which can occasionally help in prioritizing them as well as both finding and fixing issues."
Seems to me like they don’t recognize a problem with our accounts and are just telling me to keep trying everything I’ve been doing since I’ve come back. I don’t see this getting fixed any time soon if that is true since they can’t really solve a problem they don’t think exists…