Move switching issue in rating game

The turn does not go to me, the game is not frozen, but the opponent’s turn does not end. It is impossible to finish the game except to give up.

Force close the game and then restart when this happens.

By the time I wrote to support and restarted the game (literally 15 minutes had passed), the game was gone and I was in the main menu. As if there was no game. Perhaps I was awarded defeat?

Yes the game was already finished.

Restart immediatley when you see this happening. Then you should make it in time.

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