Hi, a GM asked me to do this bugreport because he was not able to do anything else in this case. I will just copy/paste the text from the ticket:
"Hi, I just played Hearthstone around 00:00 am and finished a game around 00:15. After the game was done, the message which appears after the finish of each month said, I achieved bronze 9, but I was at diamond 4. My reward pop-ups did not appear, I could not see which epic card I got or which rare cards and which other cards, golden cards too, I did receive. Also the card packs did not appear, as well as the card back. This is very disappointing, because this is the moment you look forward to. Claiming the rewards for the month. Please send me my rewards as expected for the last month.
Thank you and have a good night."
Also the response:
"Hey there Fabian, Specialist Game Master Mhaedarnoe here. Thanks for taking the time to contact me with your issue, I know your time is valuable.
I understand you had some concerns about the rewards you had received from this month’s ranked play in Hearthstone.
Digging into this a bit, I do see that there have been some other reports about this happening. At the moment, there aren’t any known issues. However, when reviewing your account, I’m only seeing an Unknown rank along with your wins and blank rewards. In situations like this, I’m afraid that Game Masters are unable to see more detailed information from the game to verify if something isn’t being granted properly, nor would we be able to grant any rewards. In this case though, I’ll pass along details on our end for tracking but I would still recommend submitting a bug report on the forums so the Developers can investigate this further and ensure everything is working properly."
Thank you in advance.