I have some complex thoughts on the bot situation.
First off, I am very confident that most Hearthstone players are happier playing a bot than waiting longer. I don’t think it’s particularly close either, like 70-30 or something or maybe even more lopsided. The reason I’m so confident is because I’m not thinking of the typical player in the way that most of you probably are.
To be clear, I’m not trying to be derogatory here, but statically speaking the average gamer is soooo much more… casual? Here’s two statistics:
- The game had 23,539,539 active players in 2020.
- The sum of all the active monthly player counts for 2020 was 36,303,528.
Conclusion: in 2020 the average Hearthstone player played for 47 days. I don’t mean 47 days spread out, I mean that the last day that they played Hearthstone that year was about a month and a half from the first day they played that year.
This forum is not even close to representative of the typical Hearthstone player. Most of you are more than 8 times as invested as normal.
So in all likelihood the average Hearthstone player hasn’t even figured out that BlizzBots are bots yet. They just enjoy an easy win and are none the wiser.
That said, the real issue is: is it even right for a game to target design changes for the majority of its players? And my answer is: absolutely not.
As a contrast to Hearthstone design choices, I’d like to bring up another game I’ve particularly enjoyed, Path of Exile. It’s a F2P “Diablo Clone” ARPG with a steep learning curve that’s about a decade old now, but still receiving new content regularly. And at one point its developer created an infographic with a statistic similar to the “47 days” I just computed for Hearthstone; in Path of Exile, a game with ten acts of main story and a significant “endgame” progression system — I’ve always spent the vast majority of my PoE time post-story — the average player makes it just past an Act 1 boss. But not the final boss of Act 1, the halfway through the Act boss. He’s called Brutus. If you make it to see the final Act 1 boss on your screen, congratulations, you’re officially better than average.
Being aware of this statistic, the developers of Path of Exile, GGG, then went on to… dedicate an incredible amount of effort to their endgame mapping system that only a tiny fraction of its players reach, while mostly leaving Act 1 as is. And the result is that it still has a healthy playerbase and the community is generally very happy with the game.
I’m not saying that the new user experience has zero importance, but it’s all too easy for a game developer to get tunnel vision, focusing too heavily on the experience of new players at the expense of the diehard fan experience. If your business model is the forever game and you want to have players enjoy your game for years, then you need to reward the players who play your game for years. This is the core lesson which GGG learned and which many game developers fail to learn.
In conclusion, the will of the majority is grossly overrated and the Pareto Principle is a thing. What BlizzBots represent, in part, is a failure to understand this and a developer falling into the trap of trying to cater to players who are almost certain to uninstall soon anyway, no matter what is done for them.