My original post about Signature Lie in Wait card art bug: https://us.forums.blizzard.com/en/hearthstone/t/poor-quality-of-digital-good/149079
I am not THAT petty to reopen my Better Business Bureau complaint. I will bring up that I disliked the outcome and Blizzard’s response.
At the very least how you communicate goes a long way. I didn’t feel confident in the replies and had zero genuine connection about quality reporting.
Plus the Signature Legendary Card Art 
is still bugged. The rare victory screen hero portrait is under cropped. Even on the $35 Diamond version. Now they banned the $35 card from all decks. How does that work?
BBB: -email-
This message originally read on 8/2/2025
This message is regarding Complaint ID # 23611351- Blizzard Entertainment Inc
Thank you for following up with BBB regarding your position in the above-mentioned dispute.
We understand you are NOT satisfied with Blizzard’s response, and have noted your dissatisfaction in our files. While we regret we were unable to reach your desired resolution, the business has provided BBB with its position.
This matter is now closed in BBB files, and will appear in the company’s BBB Business Review as: “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.”
Blizzard Response #1
Greetings BBB,
Thank you for reaching out on behalf of this customer. I had a chance to look over their their correspondence here. I understand that the customer is experiencing an in-game issue when playing Hearthstone.
We recommend that this issue be reported by the customer to our Quality Assurance teams and developers through our Hearthstone Bug Report forums. While these teams do not respond publicly, they monitor these bug reports and attempt to reproduce and verify reported bugs.
Once a bug has been verified, we then work to resolve it by means of a hotfix or patch to the game.
Bug Report: https://us.forums.blizzard.com/en/hearthstone/c/bug-report/8
This allows us to better gather all reports and see the impact of the issue on a greater scale.
While certain issues can be more difficult and time-consuming to reproduce, verify, and fix, our goal is to eliminate all bugs to the best of our ability. Information regarding bugs that have been fixed will be posted and shared with the community through released patch notes or hotfix blog posts.
Sincerely,
Blizzard Entertainment
Blizzard Response #2
Greetings BBB,
Thank you for continuing to reach out on behalf of this customer. I have read their continued correspondence and I understand that they still have concerns regarding our bug handling process, particularly in regards to communicating these issues.
When it comes to communicating known issues, we do so through a variety of different sources. We post a a list of known issues on our Hearthstone Bug Report forums.
Our most recent known issues post can be found at 🔥 33.0 - Highlights & Known Issues.
This is also posted on our Twitter page at https://twitter.com/PlayHearthstone/status/1352345183824699392.
For bugs that have been fixed, we post a list of resolved issues through Patch Notes on our News site at https://playhearthstone.com/en-us/news/patchnotes#articles.
These postings are not a comprehensive list of all known issues, though we try to cover the most impactful bugs the game is currently experiencing.
Sincerely,
Blizzard Entertainment
Sincerely,
Your favorite carrot 
chasing bunny 
gold grinding card collector 