I updated and havent gotten my deck, and am still being tortured by the pop up every time i go into deck selection without being able to claim. Hunter deck. SENA#21304 NA
SENA, we’re having a look.
SENA, could you please add here your game logs?
Instructions to obtain the game logs are available in this support article.
To add logs to your reply:
- Copy the contents of the file into your reply
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Note: If you see multiple files, please repeat the above steps for each.
Your reply with logs should look like this:
I 21:18:48.5822901 Application paused: False
I 21:18:48.6581006 Tracert: ICMP protocol is ready.
E 21:18:48.6581006 Failed to load config file:
I 21:18:48.6581006 Current working dir=C:\Program Files (x86)\Hearthstone
I 21:18:48.6581006 SetLocale: enGB
I 21:18:48.6581006 [Jobs Fallback logger]: [JobQueue.QueueJob] Job
Thank you!
I 18:38:32.0920308 [Startup] Startup stage Start
E 18:38:38.2885168 GAME_SAVE_SUBKEY DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
E 18:38:38.2924913 GLOBAL DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
I 18:38:39.9585779 *** BattleNet version: Product = 34.2.0.0, Data = 34200
I 18:38:40.4369976 [Login] Beginning processing login challenges
I 18:38:40.4369976 [Startup] Startup stage ConnectingToBattlenet
I 18:38:40.4369976 CPU Benchmark Result (Average Frame Time): 75ms
I 18:38:40.7933134 GPU Benchmark Result (Average Frame Time): 789ms
I 18:38:45.7247679 [Login] We are now logged in, stopping processing challenges
I 18:38:45.7247679 Region: US
I 18:38:45.7247679 Braze is supported for this build: False
I 18:38:45.7247679 [Startup] Startup stage ConnectingToHearthstone
W 18:38:51.0546219 Attempting to get decks from CollectionManager, even though NetCacheDecks is not ready (meaning it’s waiting for the decks to be updated)!
W 18:38:51.0546219 Attempting to get decks from CollectionManager, even though NetCacheDecks is not ready (meaning it’s waiting for the decks to be updated)!
I 18:38:51.0546219 [Startup] Startup stage LaunchGame
I 18:38:51.0546219 RegisterScreenBox tempGuardianVars=NetCache+NetCacheFeatures
I 18:38:53.6996305 [HealthyGaming] CAIS ServerEnabledForPlatform=False AccountCAISForChina=False Country=SRB TimeSec=52,82633 PlayedTimeMin=0 RestedTimeMin=0 SessionStartTime=1765388324000
I 18:39:12.2734237 [Login] Initial download done, Waiting Intro popup…
I 18:39:14.0960669 [LuckyDraw] LuckyDrawManager status: Received instruction to initialize or update. Starting now.
I 18:39:14.0960669 [LuckyDraw] LuckyDrawManager status: Waiting for store to initialize…
I 18:39:16.8704249 [LuckyDraw] LuckyDrawManager status: Requested lucky draw data from Hearthstone server. Waiting for a response…
I 18:39:18.6068676 [LuckyDraw] LuckyDrawManager status: Processing lucky draws received from the server. Creating data models etc.
I 18:39:18.6068676 [LuckyDraw] Lucky Draw Box 38 status: Initializing. Creating lucky draw box state from Hearthstone server response.
I 18:39:18.6068676 [LuckyDraw] Lucky Draw Box 38 status: Darkmoon Faire Treasures 7 - Turalyon is fully initialised.
I 18:39:18.6068676 [LuckyDraw] LuckyDrawManager status: DFT system is fully initialized and ready!
I 18:40:32.2295243 Hiding notification HelpTooltip_Tutorial because something else is being shown.
I 18:40:33.9984763 Hiding notification HelpTooltip_Tutorial because something else is being shown.
E 18:40:34.8951042 [Store] Couldn’t find product for currency type GOLD
E 18:40:34.8951042 [Store] Unable to find product with 29200 of currency GOLD
E 18:40:34.8951042 [Store] Purchase could not be started
I 18:40:36.4162579 Hiding notification HelpTooltip_Tutorial because something else is being shown.
E 18:40:37.0777554 [Store] Couldn’t find product for currency type GOLD
E 18:40:37.0777554 [Store] Unable to find product with 29200 of currency GOLD
E 18:40:37.0777554 [Store] Purchase could not be started
I 18:40:40.7483164 Hiding notification HelpTooltip_Tutorial because something else is being shown.
E 18:40:41.5608850 [Store] Couldn’t find product for currency type GOLD
E 18:40:41.5608850 [Store] Unable to find product with 29200 of currency GOLD
E 18:40:41.5608850 [Store] Purchase could not be started
W 18:41:29.4666368 Navigation.PushUnique called for non-static method! - OnBackOutOfContainerContents
I 18:42:10.6310785 [GameNetLogger] GameMgr.ChangeFindGameState() - state: CLIENT_STARTED, previous state: INVALID
I 18:42:11.3531011 [GameNetLogger] GameMgr.ChangeFindGameState() - state: BNET_QUEUE_DELAYED, previous state: CLIENT_STARTED
I 18:42:20.2467341 [GameNetLogger] GameMgr.ChangeFindGameState() - state: SERVER_GAME_CONNECTING, previous state: BNET_QUEUE_DELAYED
I 18:42:20.2467341 [GameNetLogger] Network.GotoGameServe() - gameConnectionDisconnected True, IsRestoringGameState: False
I 18:42:20.2467341 [GameNetLogger] Network.GotoGameServe() - address= 137.221.107.246:3724, game=29311, client=32551411, spectateKey=mbmDiN reconnecting=False
I 18:42:20.2467341 TcpConnection - possible ip address: 137.221.107.246
I 18:42:25.1713416 [GameNetLogger] Network.OnGameServerConnectEvent() - Connected to game server with error code ERROR_OK
I 18:42:25.1713416 [GameNetLogger] Network.OnGameServerConnectEvent() - Connected to game server with socket error: Success, Message: Client: Connected
I 18:42:25.1713416 [GameNetLogger] Network.SendGameServerHandshake()
I 18:42:25.4840240 [GameNetLogger] GameMgr.OnGameSetup()
I 18:42:25.4840240 [GameNetLogger] GameMgr.ChangeFindGameState() - state: SERVER_GAME_STARTED, previous state: SERVER_GAME_CONNECTING
I 18:42:25.4840240 SERVER_GAME_STARTED event - Loading Gameplay Scene
I 18:42:25.4840240 [GameNetLogger] GameMgr.ChangeFindGameState() - state: INVALID, previous state: SERVER_GAME_STARTED
I 18:42:25.7338995 Gameplay.Awake() - CurrentMode=GAMEPLAY, PrevMode=TOURNAMENT
W 18:42:29.2329792 CardBackManager SetDeckCardBack(): cardBack is null!
W 18:43:15.0066470 You clicked on something that is not being handled by InputManager. Alert The Brode!
W 18:43:15.1399803 You clicked on something that is not being handled by InputManager. Alert The Brode!
W 18:49:29.4751944 Animator.GotoState: State could not be found
W 18:49:29.4751944 Invalid Layer Index ‘-1’
W 18:49:37.0040922 Can not play a disabled audio source
W 18:49:37.8466287 Animator.GotoState: State could not be found
W 18:49:37.8466287 Invalid Layer Index ‘-1’
W 18:51:21.1089740 Animator.GotoState: State could not be found
W 18:51:21.1089740 Invalid Layer Index ‘-1’
W 18:51:28.4587891 Animator.GotoState: State could not be found
W 18:51:28.4587891 Invalid Layer Index ‘-1’
I 18:51:43.9303495 [GameNetLogger] Network.DisconnectFromGameServer() - Reason: EndGameScreen
I 18:51:43.9303495 [GameNetLogger] Network.OnGameServerDisconnectEvent() - Disconnected from game server with BNet error: ERROR_OK socket error: Success, Message:
I 18:51:43.9303495 Hiding notification HelpTooltip_Tutorial because something else is being shown.
I 18:51:43.9303495 Hiding notification SpeechBubble(Clone) because something else is being shown.
I 18:51:47.6180655 RegisterScreenBox tempGuardianVars=NetCache+NetCacheFeatures
I 18:51:56.6783763 Hiding notification HelpTooltip_Tutorial because something else is being shown.
E 18:51:57.5718407 [Store] Couldn’t find product for currency type GOLD
E 18:51:57.5718407 [Store] Unable to find product with 29200 of currency GOLD
E 18:51:57.5718407 [Store] Purchase could not be started
I 18:52:16.2423406 Hiding notification HelpTooltip_Tutorial because something else is being shown.
E 18:52:23.4421975 Unable to find deck with ID 5479
W 18:52:23.7912812 Navigation.PushUnique called for non-static method! - OnBackOutOfContainerContents
W 18:52:29.5705992 TransitionPageWhenReady() called when m_pagesCurrentlyTurning is already true! You probably don’t want to allow this [see usages of CanUserTurnPages()].
W 18:53:09.2035738 Navigation.PushUnique called for non-static method! - OnNavigateBack
I 18:53:25.3973923 Hiding notification HelpTooltip_Tutorial because something else is being shown.
I 18:53:33.1984927 Hiding notification HelpTooltip_Tutorial because something else is being shown.
I 18:53:45.3627033 Hiding notification HelpTooltip_Tutorial because something else is being shown.
E 18:53:46.2589417 [Store] Couldn’t find product for currency type GOLD
E 18:53:46.2589417 [Store] Unable to find product with 29200 of currency GOLD
E 18:53:46.2589417 [Store] Purchase could not be started
Thanks, I’ll pass these on!