Just counting more of these bugs

https:/ /prnt.sc/KkzUl_CLZB1b

Maybe if i continue for 2 more years to report bugs i will get my first response…

These screenshots aren’t helpful in any way. They don’t give any indication of what might have caused the error. You are wasting your time. It seems like you have a poor internet connection or maybe are running too many programs/streaming services at once.

2 Likes

I am just reporting it every single time it happens. I have provided more than enough info whenever i was asked for it. I am willing to “waste” my time again and send all relevant info again! And when i did, they could not find any issue you are mentiong (connection, too many programs).
And after they exhausted all options to try to blame this issue on me they just issued warning that if i continue to ask them for help with this bug my acc will be banned!

Okay, enjoy wasting your time

1 Like

I can see you also agree they do not want to help me. Thank you!

Help you what? Pay for a better internet connection?

1 Like

If you can please read some previous comments you would see it was not my internet! You do not need to be toxic just after you read 1 word or so.

but it is your internet

1 Like

But you are not reading everything before commenting, sry.

fix your internet. you’re funny :rofl:

Tell me what is wrong with my internet and i will fix it!

stop thinking it can be fixed and just play the game, sh!t happens

Now you change story and say bug exists?

there is no bug, you disconnected, it happens no matter what

Can you please decide? And please tell me if you are trolling me so i can ignore you or you are trying to help?

bro the only troll here is you, no bug exists, you disconnected

The only explanation we can give is that Hearthstone is sensitive to internet connections that are slow, laggy, or otherwise have performance issues (even if only intermittently).

And maybe your connection is just fine for other applications on your computer. If your web browser takes a few extra seconds to load a website, or if a YouTube video has a bit of buffering during playback, who cares?

But a real-time two-player game is a different beast. Your opponent shouldn’t suffer because you have a bad connection.

I’m guessing that Hearthstone maintains some sort of “heartbeat” connection to the server, and if it doesn’t hear a heartbeat every few seconds, it assumes you have lost connection.

Maybe the underlying problem is the particular route your ISP uses when communicating with Blizzard. Have you tried running a ping or traceroute command to the central Hearthstone server?

Have a look at this thread in the tech support forum:

Common Connection and Latency Issues

How can i prove to you i have a good internet? How i do not have problems with other games? How support team could not find any issue?

And lets say i have a problem and i disconnect for a sec. Why am i not able to reconnect?