Good day, sirs
Right after new patch i saw “new feature”(didn’t saw this feature before new patch). Feature name “offline hs”. This feature (on my view) broke game on some mobiles users:
With new patch with lost internet connection (debatable, before patch all was ok, with new - problems with different wifi)
- In menu u go “offline mode” (wtf? why?)
- In fight ur app resetting and in log u will saw messages:
[Offline] Network.ProcessInternetReachability(): Access to the Internet has been lost
Error.AddFatal() - message=Lost connection with Blizzard. Please restart Hearthstone. -
on tap ur app will be reset and will saw in log
“Resetting now…”
)
Some times recconect is ok (game X - hearthstone_2019_06_18_11_15_08.log):
Network.GotoGameServer – address= 37.244.49.194:3724, game=26346064, client=29485576, spectateKey= reconnecting=True
Some times is not (still that game X - hearthstone_2019_06_18_11_15_08.log):
GameMgr.OnGameStarting() - Received ID packet even though we’re not looking for a game. (hehe, nice bug, devs)
(full detail on this restart is ok and restart is not ok watch in hearthstone_2019_06_18_11_15_08.log
and after that infinity loop (with info about fold to tray between, if folded):
Summary
2019-06-18 11:27:21.035: NullReferenceException: Object reference not set to an instance of an object
SpectatorManager.Network_OnSpectatorNotifyEvent ()
Network.HandleType (Int32 id)
Network.ProcessGameServer ()
Network.ProcessNetwork ()
SplashScreen.Update ()
Log hearthstone_2019_06_18_11_15_08.log contain all data to research that problem.
hearthstone_2019_06_18_11_15_08.log
drive.google.com/open?id=1rB7wz1JpEkne_1MLEraxR4zjeL9tAyUf
BattleNet.log
Summary
E 11:07:47.8831730 [Network] Network.OnFatalBnetError() - error=[event=Games_OnCancelGame error=30006 ERROR_MATCHMAKING_REQUEST_ID_NOT_FOUND] (Void LogError(System.String, System.String) at :0)
Offline.log
Summary
E 11:22:21.3074450 Network.ProcessInternetReachability(): Access to the Internet has been lost.
E 11:27:09.7914430 Network.ProcessInternetReachability(): Access to the Internet has been lost.
FiresideGatherings.log
Summary
E 11:16:10.8104420 LocationServices Timed out
Not rly interesting log:
UpdateManager.log
drive.google.com/open?id=1g9dF66XpsT2t_6EE0x4Jpkk3ckha4hPz
2019-06-18 11:28:22.239: Receiving LowMemoryWarning severity=CRITICAL
2019-06-18 11:28:22.241: Clearing Caches; this will force assets to be reloaded off disk and may be slow! CRITICAL
I am made monitoring my ram in next game and there was free memory all time (16-20% free of 2 GB, screenshots below)
RAM screenshots (time on up-left corner)
drive.google.com/file/d/1L0h4UaeOtdQdcFRk2xoG58xT9C_b6E-9/view?usp=sharing
drive.google.com/file/d/1bKI94uR8xJeu-JHOXc6GlFO4reozoQFz/view?usp=sharing
drive.google.com/file/d/1EGWhI_Wz1ZhiIwuz2iBW5TKXPZXgXWKc/view?usp=sharing
drive.google.com/file/d/1Cm-2rCHbqpc7sswhEtJiAaAJgAmDSFLR/view?usp=sharing
drive.google.com/file/d/19aaxp3Saib09z7s6vj0kPky6CXdBIYXW/view?usp=sharing
drive.google.com/file/d/1yQCelB-M7mJqmXSwjh5n6ptro5GlTwYE/view?usp=sharing
drive.google.com/file/d/1wf7YqDnDzfydikPwkY1kMOHqMhZQHWAf/view?usp=sharing
drive.google.com/file/d/13HR-Kxrtq6_hH6TWaQOFJUS_C0LVBPPK/view?usp=sharing
drive.google.com/file/d/1Oym1r6igPlkbi9t6iaF4lVvAkRwldZiK/view?usp=sharing
Many users(at least 5 ppl) expiriens that too, i am trying to collect them in ru forum https://eu.forums.blizzard.com/ru/hearthstone/t/poslednij-patch-igry-hearstone/3828/8 but tired collecting they forum topics
Mobile model and version also contains in log
Dear Blizzard, please, give feedback about this problem on my account email (e164.....@gmail.com).
If only i will not get any feedback i will ask for compensate for moral costs from now (yes, i am bought many ingame packs, include last patch, and now pay my time in research this problem. Yes, I can ask for compensate). Ofcourse, if it’s not bug or something that in not your fault u can throw me off and ignore