Infinite Reconnecting... Bug (Solo Expansion)

Bug Report
1

While playing the new solo expansion my computer happen to crash. After restarting my PC and logging back onto Hearthstone I get the “You were disconnected from your last game. Reconnecting…” however after a minute or so it says that I was disconnected from the Battle net service. This happens no matter the device I attempt to log onto (PC, IOS). I have disconnected from Battle net, relogged, etc. yet nothing seems to work. At this point in time since it seems to be a server side connection error of some sort, I am unable to do anything about this issue.

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2

Thank you for the report. We are actively investigating this issue.

Meanwhile, if you attempt to login a few times it should let you in after awhile where you can resume your Heist run from the Solo Adventure menu. Thank you for your patience while we work to resolve this.

3

My Heist run bugged out when the AI triggered a secret with kingsbane attack on one of my minions. The secret made a copy of the minion being attacked and the attack just didn’t happen. This pretty much halted my run at boss 8/8. I was unable to interact with any part of the UI and forced the game closed. Now I am stuck in a loop of trying to reconnect to the last game and then being disconnected from the service.

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4

I’ve been trying to reconnect as suggested for the last ~3 hours.
iOS/Android/PC - same result, stuck on reconnecting banner.
No restarts, no reboots, nothing works so far

5

I have been having the same issue and have logged more than a dozen times over a few hours to no success.

6

We’ve deployed a fix that should resolve this issue. It appears to be fixed on my personal account, but please let us know if you encounter any further problems.

Thanks again for your patience. :smiley:

7

I have the same problem. Infinite reconnections in-game.

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8

I’m experiencing this issue after clicking the top bottom on a iOS device while playing the solo adventure. I have logged in many times over multiple days repeatedly. Nothing works please look into this issue as it is not resolved.

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