Hearthstone Continues to Crash

Bug Report
1

Hearthstone keeps crashing on my iPad for over a year now. I always make sure it’s updated, I even bought a new iPad with the big amount of storage thinking that was the problem but it still happens. Whenever I open my collection the game crashes, it will crash during ranked play, it crashes when playing battlegrounds, it crashes when upgrading my mercenaries, it crashes when building a mercenary team, it crashes when building a deck, it crashes when changing my hero portrait, it crashes when changing my card back, and it crashes when changing my coin skin.

The frequency of the crashes is random, and the game boots back up in a few seconds of loading just fine after. I opened a ticket because this has been going on for over a year. I did everything that the GM’s told me to do. They told me to “Uninstall the game, clear the AppStore cache, turn off iPad, let it sit, turn it back on, then redownload Hearthstone”, which I did. Sadly, this did not make a difference, it still crashes. The GMs then told to contact Apple support, which I did, and I spent 30 minutes on the phone with Apple in September 2023. At that time they connected to my iPad and scanned everything to make sure it was ok. Apple said everything is working perfectly and there was no problem with their software, so the problem and has to be with the app and therefore must addressed by y’all. I know I am not the only one with this problem because in the past year of posting about this problem in the Hearthstone Forums, countless people have commented on my posts saying they too have a Hearthstone crashing issue and it’s not specific to Apple products. This ridiculous crashing happens across all mobile device platforms no matter the brand.

As mentioned in my previous posts, Hearthstone keeps crashing on my iPad. This has been happening for over a year. The problem has gotten worse and worse to the point where I can’t even import a deck which means there’s physically no way for me to use the new cards I have purchased. I have opened countless tickets, always with the response to post it on the bug forums and when I do I get nowhere. I have been posting every week, no responses, no results, still no fix.

I used to play Hearthstone for hours everyday. I used to love building decks, trying what my favorite streamers use, play Battlegrounds solo or with friends/family, or just chill and play Mercenaries. This constant crashing has ruined Hearthstone to the point where I can’t even enjoy it.

Please Developers, I’m begging you, please fix the Hearthstone crashing issue. There are so many of us with this problem. I’ve been with Blizzard for over a decade and always supported and enjoyed our time together. But if this problem continues then I will unfortunately have to stop. I really don’t want it to come to that point. Please fix Hearthstone crashing on iPads and other mobile platforms.

iPad 9th generation
iPad OS version 17.6.1
19 Gigs of free space

2

Hi all,
we have the same problem. I have 3 ipad to test.
Ipad pro 9,7° crashes by just viewing a game from others. And if you start a round of battleground it crashes after minutes.
Ipad 9gen crashes reliable 1 time each hour minimum. Its possible to have some games without crash but if the ipad of my friend crashes i know that my ipad will crash some minutes after this.

Its really saddening because we love the battleground mode
(we don’t play anything else and are not interested in anything else, i even find the gold amount annoying at this point because i don’t let me trap from “quests” and other attention marketing anymore) and play it as a group several times each week…
but each crash eats 10-20 seconds from your turn worst case the last seconds or personaly disappointing the last fight…

I updated to the beta version 18 because we hoped it would help but there is no difference.

it goes so far that we actively search after another game that is like battleground to change away from blizzard… because you doesn´t seam to even care for this problem this now.

Like all who written here i have this problem since a long time maybe more than a year but the frequency got higher and higher.

3

I’m so sorry that it’s come down to this for you too. I post literally every single day now bc I refuse to give up fighting for something I love and have invested so much time and money into. If you have the time, I encourage you to post every day like I do. I have made so many posts about this I literally just copy and paste my article now. If we can get enough people to post about it, they will respond.

And I totally feel you on the battlegrounds frustration. I can’t play any builds that require a lot of interaction with bc I crash all the time and then run out of time in the Tavern. Can’t count how many games I’ve lost bc of the crashes.

Join me in posting about it! If we can get enough people they will finally fix it!

4

I found a community mod on reddit which will send the logfiles to the devs. So maybe this forum is just dead and we need to write about it on reddit.

5

Really? How can we get it to them? I’m not very technically savvy so no idea how that would even work. I’ll do absolutely anything to get them to address this problem. I’m just to the point of literally posting on the forums everyday hoping that they’ll see it, read it, acknowledge it, and resolve it.