Hearthstone keeps crashing on my iPad for over a year now. I always make sure it’s updated, I even bought a new iPad with the big amount of storage thinking that was the problem but it still happens. Whenever I open my collection the game crashes, it will crash during ranked play, it crashes when playing battlegrounds, it crashes when upgrading my mercenaries, it crashes when building a mercenary team, it crashes when building a deck, it crashes when changing my hero portrait, it crashes when changing my card back, and it crashes when changing my coin skin.
The frequency of the crashes is random, and the game boots back up in a few seconds of loading just fine after. The weird thing is Hearthstone never crashes on my phone when I do the same things. I opened a ticket because this has been going on for over a year. I did everything that the GM’s told me to do. The told me to “Uninstall the game, clear AppStore cache, turn off iPad, let it sit, turn it back on, then redownload Hearthstone”, which I did. Sadly, this did not make a difference, it still crashes. The GMs then told to contact Apple support, which I did, and I spent 30 minutes on the phone with Apple in September. At that time they connected to my iPad and scanned everything to make sure it was ok. Apple said everything is working perfectly and there was no problem with their software, so the problem and has to be with the app and therefore should addressed by y’all. I know I am not the only one because my son has the same problem and we don’t live in the same city.
As mentioned in my previous posts, Hearthstone keeps crashing on my iPad. This has been happening for over a year. The problem has gotten worse and worse to the point where I can’t even import a deck which means there’s physically no way for me to use the new expansion I just preordered. I have opened countless tickets, always with the response to post it on the bug forums and when I do I get nowhere. I have been posting every week, no responses, no results, still no fix.
I used to play Hearthstone for hours everyday. I used to love building decks, trying what my favorite streamers use, play Battlegrounds with my son, or just chill and play Mercenaries. This constant crashing has ruined Hearthstone to the point where I can’t even enjoy it.
Please Developers, I’m begging you, please fix the Hearthstone crashing issue. There are so many of us with this problem. I’ve been with Blizzard for over a decade and always supported and enjoyed our time together. But if this problem continues then I will unfortunately have to stop. I really don’t want it to come to that point. Please fix Hearthstone crashing on iPads.
iPad 9th generation
iPad OS version 17.5.1
19 Gigs of free space