Hi, my name is Alessandro and I recently started Hearthstone. With the latest update I noticed a game bug that doesn’t allow me to enter the arena anymore. Before the update I started an arena and was 10-1. After the update he no longer allowed me to enter and complete the run, let alone start another one. Not even with the release of the new expansion the situation has changed. Can you solve it somehow or not? I accept advice, suggestions or anything else. I was not even given the prizes. I didn’t try to quit the game, uninstall and install again, I wanted to figure out if there was another way before doing it. Thanks, I’m waiting.
It’s probably better to contact the customer support team directly here:
battle.net/support/en/help/product/hearthstone
All active Arena runs were force-retired upon the new expansion release. This is almost always done to prevent unfair matchups between decks based on different card pools.
After selecting to enter the Arena, You need to click on the center area of the screen where normally a key is shown after a finished run. That will show you the prizes you earned.
Once you have opened the prizes you should be able to start a new run (for free, using the ticket you got as compensation for not being able to finish your run).