Have not received 15 packs from WOW sub

I bought the 6 month WOW sub and received the rewards at that time, but myself and many others have not received the promised 15 packs for mercenaries at launch. There is a reddit thread about it.

Can I get what I payed for please?

Edit: Ok, this is ridiculous. There are notices and popups in game to sell me new bundles while you still have not given me and others the ones we already paid for.

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