Game only works in EU region – freezes and crashes in Americ

Bug Report
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Hello,

I’ve discovered something very important about the issue I’m having with Hearthstone crashing on launch.

I changed the region of the game from Americas to Europe, and it opened instantly and ran perfectly.

Then I switched back to the Americas region, and the game froze and crashed again, exactly as before.

This confirms that the problem is region-specific. Something in the files or data downloaded from the Americas servers is broken or corrupted.

The error logs still show:

  • DBF Asset has 0 records!
  • Failed to load config file
  • UberText LoadCachedData() failed

I’ve already reinstalled the game several times, updated drivers, cleared all cache and data, and followed every troubleshooting step — the only variable is the region.

Please escalate this as a region-specific bug. I’m happy to provide logs or any other data you need.

Thank you.