The game keeps crashing regularly during 2v2 battlegrounds, typically about 2-3 times per match. Thankfully, this doesn’t happen in 1v1 mode. What’s strange is that the same issue is happening to my friend as well. So far, reinstalling the game and clearing the cache haven’t helped to either of us. According to the error logs, it seems the game is frequently encountering a null pointer exception. I’ve attached the logs for reference. We would greatly appreciate any advice or assistance.
[Caught] Object reference not set to an instance of an object
At:
at TagVisualConfiguration.IsActionConditionMet (System.Boolean invertCondition, TagVisualActorCondition condition, GAME_TAG tag, TagVisualActorConditionComparisonOperator tagComparisonOperator, System.Int32 tagValue, TagVisualActorConditionEntity tagComparisonEntity, SpellType spellType, SpellStateType spellState, Card card, System.Boolean fromShowEntity, System.Boolean fromTagChange, Actor overrideActor) [0x002ff] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TagVisualConfiguration.IsActionConditionMet (TagVisualActorConditionConfiguration condition, Card card, System.Boolean fromShowEntity, System.Boolean fromTagChange, Actor overrideActor) [0x001e7] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TagVisualConfiguration.ConditionallyExecuteAction (TagVisualConfigurationEntry entry, TagVisualActionConfiguration actionConfig, Card card, System.Boolean fromShowEntity, TagDelta change, System.Boolean fromTagChange, System.Boolean forceActivate, Actor overrideActor) [0x0000d] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TagVisualConfiguration.ActivateStateSpells (Card card) [0x000b6] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at Card.ActivateStateSpells (System.Boolean forceActivate) [0x0002f] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TeammateViewer.CreateActorInPlay (PegasusGame.TeammateEntityData entityData, Actor entityActor, DefLoader+DisposableFullDef cardDef) [0x000ed] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TeammateHeroViewer.CreateActor (PegasusGame.TeammateEntityData entityData, Actor entityActor, DefLoader+DisposableFullDef cardDef) [0x00000] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TeammateViewer.LoadActor (PegasusGame.TeammateEntityData entityData, System.Boolean fromDiscover) [0x00134] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TeammateHeroViewer.AddEntityToViewer (PegasusGame.TeammateEntityData entityData) [0x00030] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TeammateBoardViewer.UpdateTeammateEntities (PegasusGame.TeammatesEntities teammatesEntities) [0x000c1] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at Gameplay.OnTeammateEntities () [0x0001d] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at Network.HandleType (System.Int32 id) [0x0004b] in <0adc61fc21de4c47ade55c7c480d3a30>:0
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\Achievements.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\AntiCheat.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\BattleNet.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\Decks.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\ExceptionReporter.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\GameNetLogger.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\Gameplay.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\Hearthstone.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\LoadingScreen.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\Login.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\Net.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_19_48_43\Power.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\Achievements_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\AntiCheat.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\BattleNet.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\CollectionManager.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\Decks.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\ExceptionReporter.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\FullScreenFX.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\GameNetLogger.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\Gameplay.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\Hearthstone.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\LoadingScreen_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\Login.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\Net.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\Power.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_18_43_17\Zone.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\Achievements.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\AntiCheat.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\BattleNet.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\Decks.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\ExceptionReporter.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\FullScreenFX.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\GameNetLogger.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\Gameplay.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\Hearthstone.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\LoadingScreen_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\Login.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\Net.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\Power_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\Store.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_08_17_41_55\Zone.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\Achievements_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\AntiCheat.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\BattleNet.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\Decks.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\ExceptionReporter.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\GameNetLogger.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\Gameplay.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\Hearthstone.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\LoadingScreen_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\Login.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\Net.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\Power_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\Store.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_18_57_42\Zone.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\Achievements_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\AntiCheat.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\BattleNet.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\Decks.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\ExceptionReporter.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\FullScreenFX.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\GameNetLogger.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\Gameplay.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\Hearthstone.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\LoadingScreen_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\Login.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\Net.log
E 19:49:10.4972730 Failed to retrieve logs from ‘C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\Power.log’ with Error: Out of memory
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\Store.log
E 19:49:10.4972730 Failed to retrieve logs from ‘C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_07_17_23_48\Zone.log’ with Error: Index (zero based) must be greater than or equal to zero and less than the size of the argument list.
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\Achievements_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\AntiCheat.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\BattleNet.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\Decks.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\ExceptionReporter.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\FullScreenFX.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\GameNetLogger.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\Gameplay.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\Hearthstone.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\LoadingScreen_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\Login.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\Net.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\Power_old.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\Store.log
I 19:49:10.4972730 Attached the log file: C:\Program Files (x86)\Hearthstone\Logs\Hearthstone_2024_10_06_18_13_16\Zone.log
I 19:49:10.4972730 Attached the file ‘client.config’
I 19:49:10.4972730 Attached the file ‘C:/Users/maros/AppData/Local/Blizzard/Hearthstone/options.txt’
I 19:49:10.4972730 Saved exception data(Count: 1) to ‘C:/Users/maros/AppData/Local/Blizzard/Hearthstone/Exceptions/ExceptionReporter.json’
I 19:49:10.4972730 Reporting exception: ReportUUID 15ADF270-B3FE-4390-9269-38F46A0C3B49
Summary: [Caught] Object reference not set to an instance of an object
Stacktrace:
at TagVisualConfiguration.IsActionConditionMet (System.Boolean invertCondition, TagVisualActorCondition condition, GAME_TAG tag, TagVisualActorConditionComparisonOperator tagComparisonOperator, System.Int32 tagValue, TagVisualActorConditionEntity tagComparisonEntity, SpellType spellType, SpellStateType spellState, Card card, System.Boolean fromShowEntity, System.Boolean fromTagChange, Actor overrideActor) [0x002ff] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TagVisualConfiguration.IsActionConditionMet (TagVisualActorConditionConfiguration condition, Card card, System.Boolean fromShowEntity, System.Boolean fromTagChange, Actor overrideActor) [0x001e7] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TagVisualConfiguration.ConditionallyExecuteAction (TagVisualConfigurationEntry entry, TagVisualActionConfiguration actionConfig, Card card, System.Boolean fromShowEntity, TagDelta change, System.Boolean fromTagChange, System.Boolean forceActivate, Actor overrideActor) [0x0000d] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TagVisualConfiguration.ActivateStateSpells (Card card) [0x000b6] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at Card.ActivateStateSpells (System.Boolean forceActivate) [0x0002f] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TeammateViewer.CreateActorInPlay (PegasusGame.TeammateEntityData entityData, Actor entityActor, DefLoader+DisposableFullDef cardDef) [0x000ed] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TeammateHeroViewer.CreateActor (PegasusGame.TeammateEntityData entityData, Actor entityActor, DefLoader+DisposableFullDef cardDef) [0x00000] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TeammateViewer.LoadActor (PegasusGame.TeammateEntityData entityData, System.Boolean fromDiscover) [0x00134] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TeammateHeroViewer.AddEntityToViewer (PegasusGame.TeammateEntityData entityData) [0x00030] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at TeammateBoardViewer.UpdateTeammateEntities (PegasusGame.TeammatesEntities teammatesEntities) [0x000c1] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at Gameplay.OnTeammateEntities () [0x0001d] in <0adc61fc21de4c47ade55c7c480d3a30>:0
at Network.HandleType (System.Int32 id) [0x0004b] in <0adc61fc21de4c47ade55c7c480d3a30>:0