Game disconnects

Hey there,

I moved post from users reporting disconnections on iPad Pros to the [Dec2019] Main Thread for iPad Crashes after Latest Patch thread. This is a known issue that our Hearthstone team is working to resolve and it is unrelated to the problem IamNotAnumbr is reporting.

@IamNotAnumbr
The connection problems you are experiencing are between the HOTnet network and the Blizzard Europe network. Our network team has been in contact with HOTnet over the past few weeks and they are working to resolve the issues, however it is proving to be more difficult to isolate and resolve since it involves other network providers in between HOTnet and Blizzard. There is no ETA on a fix at the moment, but they are still working together to resolve it.

To prevent this thread from collecting unrelated reports I’m going to go ahead and close it down.

If you anyone is experiencing game disconnections please first try the steps on our Hearthstone Disconnection Problems article. This should help with disconnections in the majority of cases, barring any issues like the Ipad Pro bug or known connections problems between specific ISPs and the Blizzard network.